US technical Support Engineer

Overview

- Excellent communication skills required

- International process experience preferred

- Graduation mandatory

- Freshers and experienced candidates welcome

- Voice process experience

- Rotational shifts

Qualifications and Skills

- Strong communication skills

- Problem-solving ability

- Empathy

- Patience

- Adaptability

- Active listening

- Time management

- Conflict resolution

Provide exceptional customer service to clients via phone, email, and chat

Assist customers with account-related inquiries and issue resolution

Handle customer complaints and provide appropriate solutions

Ensure customer satisfaction by building rapport and understanding their needs

Maintain accurate records of customer interactions and transactions

Desired Skills and Experience

Communication Skills, Problem-Solving, Empathy, Patience, Time Management, Conflict Resolution, Adaptability, Attention to Detail
Desired Candidate Profile

# Fresher and Experienced Candidates from the Tricity (Chandigarh, Mohali, and Panchkula)

# The candidate should be able to commute to the Mohali office.

#Candidate should be hardworking and should possess competitive nature with respect to the job

Education: Bachelor's (Preferred)

Experience: 1 year (Preferred)

Lead generation: 1 year (Preferred)

Total work: 1 year (Preferred)

Sales: 1 year (Preferred)

Incentive Plans.

Supplemental pay

Overtime pay Yearly bonus

Job Type: Full-time

Pay: ₹8,189.43 - ₹45,769.62 per month

Shift:

• Night shift

Work Location: In person