US IT Support Assistant

Overview

**Job Description**

- Excellent communication skills are essential.

- Experience in international processes is a plus.

- A graduation degree is required.

- We welcome both freshers and experienced candidates.

- Experience in voice processes is preferred.

- Willingness to work in rotational shifts is necessary.

**Qualifications and Skills**

- Strong communication abilities

- Effective problem-solving skills

- Empathy and patience

- Adaptability in various situations

- Active listening skills

- Good time management

- Conflict resolution techniques

Provide outstanding customer service to clients through phone, email, and chat.

Assist customers with inquiries related to their accounts and help resolve issues.

Address customer complaints with suitable solutions.

Ensure customer satisfaction by building rapport and understanding their needs.

Keep accurate records of customer interactions and transactions.

**Desired Skills and Experience**

Communication Skills, Problem-Solving, Empathy, Patience, Time Management, Conflict Resolution, Adaptability, Attention to Detail.

Job Types: Full-time, Permanent

Pay: From ₹17,858.00 per month

Shift:

• Night shift

Work Location: In person