Technical Support Engineer, Software

Are you a person who has completed more than 5 years, accumulated enough knowledge in Instrument Service and are respected by your team members for your competence? Do you think out of the box and would like to work this way? Are you comfortable to work in challenging environment and take responsibility instead of waiting to respond to demands? Do you wish to expand your horizons and experience in different cultures? Are you excited to work with young and dynamic team hungry for growth? If yes, then you are the candidate for the Technical Support Engineer role.

• Provide effective Technical Support on Sartorius BPS Products ensuring that Service levels are met for Field Engineer teams.
• Ensure knowledge transfer from Central Technical Support to the Regional Technical Support team through formal and informal training.
• Ensure knowledge transfer from Regional Technical Support to the Field Engineering teams through formal and informal training
• Provide second line on-site assistance for installation or service work where required, ensuring every onsite visit is used as a teaching/learning exercise.
• Manage all escalations from the Field Engineering teams through to timely resolution, utilizing and managing Central Technical Support teams where required
• Participate in meetings between customers and field service teams as an Automation Technical Support as required.
• Ensure correct and up to date documentation is available and distributed for all supported products.
• Maintain a healthy relationship with manufacturing, engineering, and project teams, feeding back ideas for product improvement.
• Respond to automated requests from field service teams and customers (online support is preferred, the travel rate is around 40%).
• Maintain and Provide Technical Service cases reports as requested.
• Ensure that all work is carried out in accordance with internal processes and local Health and Safety regulations.

What will convince us

• Degree in Electrical/Instrumentation/Automation or relevant background
• Minimum 5-9 years of experience as Automation Engineer.
• Good knowledge of automation systems, especially PLC/SCADA/Siemens S7/Tia Portal/WinCC/iFIX systems/Emerson and industrial networks and fieldbus systems
• PC networking, TCP/IP, Active Directory, Domain configuration
• SQL databases, (SYBASE, SQLSERVER)
• Some database administration skills.
• Knowledge of PLCs (Siemens, Emerson, AB).
• Experience of Handling Chromatography Products will add values.
• Identification with our core Values: Sustainability, Openness, Enjoyment
• Excellent Oral & Written communication Skills in English would be an asset.
• Able to handle multi-tasks and possess problem-solving skills
• Self-driven, good team player with good work attitude and proactive
• Willing to provide Technical Support on different Sartorius Products to APAC Engineer
• Willingness to travel in APAC approx. 40 %