Technical Support Engineer (L2)

Overview

Job Responsibilities:-

• Provide L2 support for Asterisk-based VoIP solutions, troubleshooting SIP, RTP, WebRTC, and call-related issues.
• Develop, troubleshoot, and optimize Asterisk Dial Plans and AGI scripts to enhance VoIP functionality.
• Troubleshoot Linux system performance issues, including I/O performance, CPU, and memory utilization.
• Configure and maintain local repositories for package management (YUM, APT, RPM).
• Monitor and manage incident tickets using ITIL-compliant tools (e.g., ServiceNow, Jira, Remedy).
• Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes.
• Work closely with L1 and L3 teams to escalate and resolve complex issues.
• Ensure high availability and performance of services hosted on cloud platforms (AWS, Azure, GCP).
• Troubleshoot MySQL databases, including query optimization, replication issues, and performance tuning.
• Follow ITIL best practices for incident, change, and problem management.
• Maintain and update technical documentation, SOPs, and knowledge base articles.

Preference:-Male/Female
Qualification:-· Computer Science, Information Technology, or a related field
Skill:-Asterisk, Voice Technologies, Cloud, Linux, Networking, and Databases

Experience:-2-3 Years

Salary:-15,000 - 25,000(PM)

Location:-Hydrabad
Contact :-8308909321

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift
• Morning shift

Work Location: In person