Technical Support Engineer L1

Overview

About the Role:

We are looking for a Technical Support Engineer to join our team and provide top-notch IT support to end-users. If you have a strong background in hardware troubleshooting, network diagnostics, and IT support tools, we’d love to hear from you!

Key Responsibilities:

· PC assembly, repair, and hardware diagnostics

· Troubleshooting desktops, laptops, and other hardware issues

· Managing and supporting Windows & macOS operating systems

· Configuring and troubleshooting Active Directory, LAN/WAN networks

· Installing and maintaining printers and peripheral devices

· Email configuration (Outlook, Exchange)

· Handling tickets via ServiceNow, Jira, or Zendesk

· Providing end-user support for software and hardware issues

· Implementing antivirus/anti-malware solutions

· Supporting Microsoft Office Suite (Word, Excel, PowerPoint)

· Assisting users via remote access tools (TeamViewer, MS Teams, Zoom)

What We Offer:

· A dynamic and supportive work environment.

· Opportunities to enhance your technical skills.

· Hands-on experience with industry-standard tools.

If you have the skills and passion for IT support, apply now and be a part of our growing team!

Thanks!

TA Team - CIPL

Job Type: Permanent

Pay: ₹100,000.00 - ₹220,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person