Technical Support Engineer L1

Overview

Experience: 1-3

Qualification: Degree or Diploma

We are looking for a Technical Support Engineer to provide enterprise-

level assistance to our customers.



The responsibilities of a Technical Support Engineer include resolving net

work and hardware issues, configuring operating systems using remote

desktop connections, and providing immediate support.

 Following standard procedures for proper escalation of unresolved issues

to the appropriate internal teams and client POC.

 Researching, diagnosing, troubleshooting and identifying solutions to

resolve system issues.

 Installation and rectification of hardware products/Items and software.

 Diagnose and troubleshoot technical issues, including account setup and

network configuration.

 Provide prompt and accurate feedback to customers and internal Team

members on daily basis.

 Prioritize and manage several open issues at one time

 Prepare accurate and timely reports

 Maintain pleasant client relationships

Requirements and skills

 Diploma in Electronics and Telecommunication, Computer Networking or

relevant field with 0-3 Years of work experience in similar roles. Or

bachelor's degree in Electronics and Telecommunication, Computer Science

or relevant field.

 Hands-on experience with computer networking terminology and

operating system environments.

 Ability to diagnose and troubleshoot basic technical issues.

 Familiarity with remote desktop applications to support remotely.

 Ability to provide step-by-step technical help, both written and verbal.

 Ability to travel to project sites and work in various locations.

 Proven experience in site engineering or a similar role.

 Strong knowledge of site engineering principles and practices.

Job Type: Full-time

Job Type: Full-time

Pay: ₹20,000.00 - ₹240,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Education:

• Diploma (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person