Bangalore, Karnataka, India
Information Technology
Other
Planview Incorporated
Overview
Overview:
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
Responsibilities:
Planview has one mission: to build the future of connected work, from ideas to impact.
As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry’s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
Responsibilities:
- Document issues, action plans, and solutions in detail
- Coordinate and assist with internal resources and other teams
- Troubleshoot issues until resolution and properly manage customer expectations
- Assist with internal projects related to customer service
- Directly assigned tickets for customers
- Responsible for submitting content in the Planview Knowledge Base.
- Excellent customer service and interpersonal skills
- Be able to communicate functional and technical information to any experience level Solid diagnostic and troubleshooting experience
- Minimum 4 years’ experience supporting enterprise-wide or web-based, browser applications.
- Minimum 4 years experience using Microsoft Windows environments
- Understanding of Microsoft IIS services and configuration options
- Working knowledge of Oracle and SQL Server transactional SQL including complex queries and objects
- Strong organization and time management skills
- Be able to balance and prioritization multiple issues
- Understanding of project management practices and methodologies preferred
- Troubleshooting Performance issues like Slowness
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