Technical Support Engineer (Application Eng (Mech) )

Overview

Job Title: Technical Support Engineer

Location: Vapi

Job Overview

*· Visit industrial plants to offer customized solutions which addresses customer’s requirement and pain areas

· To do minimum number of customer engagement activities

· To support sales team in case of any technical issue such as bearing failure, mounting/dismounting, basic equivalent etc.

· To analyze the customer problem and support with technical solution as per need (RCFA if bearing failure and recommended actions)

· To train sales executives on technical knowledge and guide them by joint visit to customers

· To monitor the value of solutions provided and opportunities generated

· To close the respective opportunities by handing over to sales executives

Qualifications UG: Graduate - ·

BTech/B. E in Mechanical

· Candidate with relevant industrial experience will be preferred

· Problem solving skills

· Stakeholder management skills

· Interpersonal skills

KPI/KRAs:

· Number of customer engagement activities

· Number of solutions provided – RCFA, Basic equivalents

· Lead time for acknowledgement of customer complaints

· Value of opportunities added through value added solution

Job Type: Full-time

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Application Question(s):

• How many years of experience in mechanical maintenance

Education:

• Bachelor's (Preferred)

Experience:

• Lead generation: 1 year (Preferred)
• Marketing: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Required)