Technical Support Engineer

Overview

Job Summary

• Role: Customer Support Engineer (Technical)
• Role Category: Chat/Voice
• Industry: B2B SAAS, Software Services
• Employment Type: Full-Time, Permanent
• Location: Pune, Maharashtra

Job Role & Responsibilities
Below are the primary responsibilities of a Customer Support associate:

• Handling inbound chats, emails, and calls professionally to provide product support and troubleshoot customer complaints/concerns
• Provide information on our products and services to existing and potential customers
• Route concerns that require immediate/special attention to concerned teams
• Follow-up with customers and other teams to ensure necessary actions are taken to resolve the customer issues
• Record details of customer interactions, queries, complaints, and comments/feedback
• Identify and assess customers’ needs to achieve maximum customer satisfaction
• Build trust and sustainable relationship with customers through effective communication

Skills Required

• Excellent communication skills (written & verbal)
• Good logical, reasoning, and problem-solving skills
• Proficiency in using customer service software
• Ability to multi-task and maintain composure in difficult situations
• Basic knowledge of primary research / online survey tools (preferred)
• Working knowledge of Web Browser/HTML/CSS/APIs (preferred)

Minimum Qualification

• Pursuing/Completed graduation (Bachelor) or post-graduation (Master) in any discipline.

Experience

• 0.5 to 5 years of experience in customer support or handling clients (preferred)

Shifts & Week Off

• 24x7 Process Rotational Shifts
• 5 days working
• 2 Days Weekly Off (Rotational Offs)

Apply Here :

https://yoshimitsu.questionpro.com/a/TakeSurvey?tt=Xv6jXJe/AsgECHrPeIW9eQ%3D%3D

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹600,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Shift:

• Rotational shift

Work Days:

• Monday to Friday
• Weekend availability

Education:

• Higher Secondary(12th Pass) (Preferred)

Work Location: In person