Technical Support Engineer

Summary

Job description

• Effectively troubleshoot, resolve and properly document support issues.
• Perform remote analysis and diagnosis of client issues and recommend and/or implement corrective solutions.
• Test and replicate reported issues in test environment then report/document findings and results.
• Assist with identifying, troubleshooting and cleaning of viruses and/or malware within client's operating environment.
• Accurately log and track support requests
• Communicate trending support issues to Regional customer care team.
• Ability to communicate with administrators of large private business and government systems with confidence and authority.
• Ability to work independently on multiple projects and tasks simultaneously in an efficient manner.

Skills and competencies:

• Bachelor’s degree in Computer Science or four-year related degree highly desired.
• 5+ years of technical support, experience in the software industry desired, including but not limited to: malware handling, troubleshooting, and diagnosis experience.
• Network infrastructure experience or knowledge (i.e. switches, routers, firewalls, etc).
• Knowledge of DNS, DHCP, AD, Group Policy.
• Working technical knowledge of current protocols, operating systems, and standards, including TCP/IP, Windows, Android, Mac OSX, and Linux.

General competencies include:

• Excellent report writing and communication skill
• Minimum 5+ years’ experience in IT security Industry
• Experience in working with enterprise customers
• Fluent in English and Hindi
• The ability to work well independently as well as with a team

#LI-PY1 #mid-senior

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