Mumbai, Maharashtra, India
Information Technology
Full-Time
Eaton
Overview
What You’ll Do
As a Technical Support Coordinator specializing in IN / IS Products, you will be at the forefront of providing exceptional technical support to our sales team and customers. This role involves a diverse range of responsibilities including technical assistance, compliance preparation, product configuration, customer returns management, and conducting presentations and live demonstrations. Your expertise and support will ensure that our customers have a seamless experience with our products and services.
Primary Functions
Technical Support:
Skills:
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As a Technical Support Coordinator specializing in IN / IS Products, you will be at the forefront of providing exceptional technical support to our sales team and customers. This role involves a diverse range of responsibilities including technical assistance, compliance preparation, product configuration, customer returns management, and conducting presentations and live demonstrations. Your expertise and support will ensure that our customers have a seamless experience with our products and services.
Primary Functions
- Technical Support:
- Provide expert technical support to the sales team and customers, addressing inquiries and resolving technical issues promptly and effectively.
- Compliance and BOM Preparation:
- Prepare compliance documentation and Bill of Materials (BOM) for various projects, ensuring accuracy and adherence to industry standards.
- Product Configuration:
- Configure and optimize IN / IS products to meet customer requirements and specifications, ensuring optimal performance and functionality.
- Customer Returns Management:
- Manage and process customer returns efficiently, coordinating with relevant departments to ensure timely resolution and customer satisfaction.
- Presentations and Live Demonstrations:
- Deliver engaging presentations and live demonstrations of our products to customers through Tech Day events, Road Shows, and Expos.
- Site Study & Service Activities:
- Visit customer sites to conduct site studies and provide on-site technical service and support, ensuring customer needs are met and issues are resolved effectively.
Technical Support:
- Understand customer requirements and attend to their queries.
- Support the sales team and customers by providing technical compliance and comparisons with competitor products.
- Guide end-users in product installation, wiring, configuration, fault identification, and rectification.
- Provide top-notch support by identifying the root cause of reported problems and offering quick solutions.
- Repair faulty materials in collaboration with the Quality Team.
- Ensure immediate replacement of faulty products if repairs are not feasible, coordinating with the Customer Service and Distribution teams.
- Travel to customer sites to understand their basic needs and challenges with instruments used in harsh and hazardous areas.
- Advise customers on installing suitable Intrinsic Safe Products in these areas based on site studies.
- Deliver detailed presentations to customers about the site study and the necessary installations.
- Participate in promotional activities such as Tech Day Events, Roadshows, and Automation Expos.
- Inform customers about our products and their functionality through detailed explanations and live demonstrations.
- Involve in stall building activities for Roadshows and Automation Expos.
Skills:
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