Technical Support Engineer

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 15,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

We're hiring Technical Support Engineer

Job Profile:

• Answering customer queries through phone, e-mail & chat about product features and capabilities
• Helping customers with basic troubleshooting, configuration difficulties and advanced technical issues in the product by working closely with the development team
• Prompt communication of customer requirements to the development team

We’re looking for someone with:

• Effective English oral communication skills
• Excellent, analytical, listening and organizational skills
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all job requirements
• Must be an energetic self-starter with the ability to work both independently and within a team
• Excellent time management skills, attention to detail and the ability to multi task
• Ability to display positive attitude continually

This requirement is to work in the US time zone - selected candidates should be open about working in night shifts.