Technical Support Engineer

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About The Team

The Workday Extend Support Team is a unique team that has evolved to support all aspects of the Workday Extend product as well as our customers using it, which includes developer support contacts. The team is focused on providing excellent customer satisfaction and ensuring successful go-lives for our customers using the Workday Extend platform to build new and exciting apps.

About The Role

Do you have what it takes to continuously provide outstanding developer support? We’re looking for a Developer Support Engineer to focus on providing a superior experience for developers working with the Workday Extend platform. As a member of the Workday Extend Support team, you’ll work directly with our Engineering, Product Management, Documentation and Evangelism teams to create a compelling developer experience for our customers and partners.

In this role you’ll be responsible for answering developer’s questions and driving product and documentation improvements that directly translate to a better developer experience. If you are interested in joining a growing team with the opportunity to stretch and impact the product, this role is for you!

About You

What Will You Do All Day...

• Respond to developers' technical support requests and feature-related questions via our ticketing system and Developer Forum.
• Contributing to the definition and evolution of Workday Extend methodologies, standards and best practices for support and product delivery.
• Identifying developer needs and cultivate a relationship with the developer to create a compelling experience for Workday Extend platform.
• Manage technical and product issues and escalations, delivering the highest level of developer satisfaction.
• Write sample code, technical articles, and reference applications on some of the basic to intermediate level uses cases using our SDKs and platform.
• Participate in Developer Forum to support the growth of self-help within the Workday Developer Community.
• Have fun!
  
  

Basic Qualifications

• 3 to 5 years of Programming experience in one or more of the following: REST/JSON, XML, Java, JavaScript, Node.js, React, Ruby, and Python.
• 3 to 5 years of experience providing technical support for enterprise software applications
• Experience in debugging code issue utilizing stack traces
  
  

Other Qualifications

• Understanding of OAuth flows
• Excellent verbal, written and interpersonal communication skills
• Empathy for developers and their development/learning process
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be ready to work in rotation shifts (8:00 am IST - 5:00 pm IST and 11:00 am IST - 8:00 pm IST)
  
  

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!