Technical Support Engineer

Company Description

Conformics Systems is a compliance technology company based in Zug, dedicated to simplifying regulatory management for businesses in highly regulated industries. The company provides cutting-edge compliance solutions, regulatory intelligence, risk assessment, and digital compliance platforms to help businesses navigate evolving global regulations. Conformics Systems offers compliance monitoring tools and tracker software for centralized real-time updates and actionable insights to ensure efficiency and reduce risks.

Role Description

We are looking for a highly skilled Technical Support Engineer to provide support, troubleshooting, and maintenance for our Elixir & Phoenix-based applications. The ideal candidate will have a strong understanding of functional programming, Elixir, the Phoenix framework, and related technologies. They will play a key role in diagnosing issues, assisting developers, and ensuring the smooth operation of our applications.

Key Responsibilities

• Provide technical support for Elixir & Phoenix-based applications, troubleshooting and resolving issues.
• Diagnose and debug backend services, APIs, and databases.
• Work closely with the development and DevOps teams to ensure system stability and performance.
• Work closely with the development and DevOps teams to ensure system stability and performance.
• Assist in deployment, configuration, and maintenance of Elixir applications.
• Provide technical documentation and user guides for internal teams.
• Respond to and resolve tickets in a timely manner, prioritizing based on impact.
• Collaborate with cross-functional teams to improve system reliability and scalability.
• Stay updated with best practices and new developments in Elixir, Phoenix, and supporting technologies.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 1+ years of experience working with Elixir and Phoenix framework.
• Strong understanding of functional programming concepts.
• Experience with PostgreSQL
• Familiarity with REST APIs, WebSockets, and background job processing.
• Knowledge of Linux/Unix systems, Docker, Kubernetes, and CI/CD pipelines.
• Strong problem-solving and analytical skills.
• Excellent communication skills with a customer-oriented mindset.

Preferred Qualifications:

• Experience with LiveView and real-time features in Phoenix.
• Familiarity with cloud platforms like AWS, or Azure.
• Knowledge of authentication mechanisms, OAuth, and security best practices.
• Prior experience in technical support or DevOps.

What We Offer

• An opportunity to play a crucial role in the growth and success of an innovative company.
• A collaborative work environment with a focus on professional development.
• Competitive salary and benefits package.
• Immediate start in a full-time role based in India (Nagpur or Pune).

Interested? Apply now on our website: https://conformics.com/career-details/MQ==