Technical Support Engineer

Overview

Eligibility Criteria:

● Candidates should be comfortable in fieldwork.

● Good written and verbal communication.

● Customer-service focus.

● Work Experience in help desk support, tech support, non-tech support, and software support would be required.

● Must have a 2-wheeler and a laptop

● Must be well-versed in the Local Language

Roles and Responsibilities:

● Can visit our Restaurant Partners in the Field

● Provide service and customer support during field visits

● Install our POS software in their System / Device

● Give training about our product to our client

● Diagnose errors or technical problems and determine proper solutions to resolve their queries

● Build positive relationships with customers

● Research and identify solutions to software and hardware issues

● Diagnose and troubleshoot technical issues, including account setup and network configuration

● Ask customers targeted questions to understand the root of the problem quickly

● Communicate with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue, Ensure all issues are properly logged

● Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT HelpDesk Technician or similar role

● Hands-on experience with Windows/Linux/Mac OS environments

● Good understanding of computer systems, mobile devices and other tech products.

● Ability to diagnose and troubleshoot basic technical issues.

● Familiarity with remote desktop applications.

● Excellent problem-solving and communication skills.

● Ability to provide step-by-step technical help, both written and verbal.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Rotational shift

Work Days:

• Weekend only

Application Question(s):

• Are you ready for the field job?
• Do you have a 2-wheeler & Laptop?

Education:

• Bachelor's (Preferred)

Language:

• Bengali (Preferred)

License/Certification:

• Driving Licence (Preferred)

Location:

• Kolkata, West Bengal (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person