Technical Support Engineer -L1

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

What You'll Be Doing

Key Responsibilities:

• Monitor network performance and ensure system availability and reliability.
• Hands on over switching a routing technology. (Cisco)
• Provide first-level troubleshooting support for networking issues.
• Assist with the configuration and deployment of network hardware and software.
• Manage network documentation and maintain updated network schematics.
• Collaborate with senior engineers to resolve complex network issues.
• Perform routine network maintenance and updates.
• Respond promptly to network alerts and service requests.
  
  

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum 2 years of relevant experience in the networking field.
• Basic understanding of networking concepts and protocols.
• Experience with network monitoring tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, dynamic environment.
  
  

Skills

• TCP/IP
• DNS
• DHCP
• Cisco IOS
• Network Monitoring Tools
• Troubleshooting
• Customer Service
• Documentation
  
  

Certification:

• CCNA is mandatory.
• CCNP
  
  

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.