Technical Support Engineer - III

Overview

Technical Support Engineer - III

Location: Bengaluru, India | Full-Time | Monday to Friday| Hybrid
Reports To: Lead, Technical Support
Department: Technical Support
Supervisory Responsibilities: Yes

Role Description:

We are seeking an experienced Technical Support Engineer - III to assist with technical issues through email, chat, and phone. The role requires strong problem-solving skills and the ability to tackle unique challenges daily. The engineer will troubleshoot and debug customer issues, both independently and collaboratively. Excellent communication and a quick learning ability are essential. A bachelor's degree in a STEM field and programming knowledge are required.

Key Responsibilities:

• Proficiently handle technical queries across multiple data sources for OEM customers.
• Troubleshoot issues on various OS platforms (Win, Lin, Mac).
• Expert in JDBC integration and addressing complex customer queries.
• Assist in onboarding enterprise customers and building trusted relationships.
• Provide insights to Product & Development Teams to improve services.
• Contribute to financial goals by enhancing processes to retain or acquire products.
• Identify and address customer demands to reduce dropout rates.
• Assist with application testing and internal projects as needed.
• Collaborate with teams for efficient problem-solving and track issue resolution.

Requirements - Knowledge, Skills, & Experience::

• Strong verbal and written communication skills.
• Exceptional problem-solving abilities, with coding skills in at least one language (C#, Java, Python preferred).
• Ability to work both independently and in a team.
• Experience with relational databases and SQL concepts (e.g., JOIN, aggregation).
• Familiarity with Linux, Cloud infrastructure, and DevOps is a plus.
• 5-7 years of experience in a client-facing technical role, with knowledge of data models and querying.
• Ability to prioritize tasks based on SLAs and client requirements.
• Solid understanding of REST APIs and proficiency in tools like Postman and Fiddler.

Please Read - Must Have Before Applying::

• A Bachelor's degree in Computer Engineering, Computer Science, or a related STEM field. Master's preferred.
• 5+ years of experience in a client-facing technical support role, troubleshooting and resolving issues using a programming language, SQL, data models, and querying.
• 3+ years of experience with C#, Java, Python, or any major programming language, along with advanced SQL concepts (e.g., JOIN, aggregation), and knowledge of (R)DBMSs.
• 1+ years of experience with APIs, Fiddler, Postman, Linux, Cloud infrastructure, DevOps, or containerization (one or more of these).
• Excellent verbal and written communication skills with strong problem-solving ability and proficiency in at least one programming language to solve basic problems.
• Ability to prioritize tasks based on SLAs and client requirements.

This role may involve access to customer-sensitive data. Adherence to the company's security policies is required.

Job Types: Full-time, Permanent

Pay: ?959,715.52 - ?2,590,931.34 per year

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Shift:

• Day shift
• Evening shift
• Fixed shift
• Morning shift
• Rotational shift
• US shift

Work Days:

• Monday to Friday

Ability to commute/relocate:

• Electronic City, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• Bachelor's (Required)

Experience:

• client-facing support role using coding, SQL, & data models: 5 years (Required)
• Java/C++/C#/Python/OOP along with advanced SQL and DBMS: 3 years (Required)
• REST/Fiddler/Postman/Linux/Cloud/DevOps/Containerization: 1 year (Required)

Work Location: In person

Expected Start Date: 27/01/2025