Overview
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.
The Technical Lead Contact Center\B2B Core is responsible for the delivery of all Segment-based applications that enable our Segment teams to grow their market while meeting their profitability objectives. In this role you will have specific responsibility to ensure correct implementation of the Salesforce Contact Center\B2B Core for Vantive on their new platform. You will manage relationships with relevant external partners to support as well as create new applications to maintain and grow our business. The leader will be accountable for the delivery of differentiating capabilities of a Segment across different domains such as sales, marketing, service, manufacturing, digital product platforms, and other functions as required for differentiation in a given Segment.
The role is a part of the Segment IT leadership team and will be a peer to Segment business relationship managers and our Segment solution and product management team, while working with corporate IT functions that own enterprise platforms and applications. The role will need to help bring balance by ensuring that we utilize Segment-specific development only when delivering Segment-specific and differentiating capabilities while advocating for enterprise products and platforms when differentiation doesn’t create business value.
Responsibilities
- Accountable for the delivery of Segment capabilities not part of the product portfolio or enterprise platforms and applications.
- Responsible for the optimization of the delivery model for new development in the Segment.
- Owns the solution design and architecture for Segment-specific applications.
- Constantly pursues the rationalization of applications with redundant capabilities and finds the right balance of Segment application needs versus features in global products and platforms, working across Segment product owners and enterprise technology leaders to make that determination.
- Works with the centralized IT-sponsored strategic vendor management team to provide constant input into vendor reviews and strategic vendor discussions to optimize the value we receive from our primary vendor relationships.
- Active participant and influencer in our operational and QBR meetings with our primary support partner.
- Accountable for the relationships of our software vendors and secondary managed service providers not managed centrally that are particular to the assigned Segment.
- Rationalizes the technology needs across various Strategic Business Units, digital products, and manufacturing sites to eliminate duplicity and complexity in delivery.
Qualifications
- Bachelor’s or master’s degree in computer science, Information Technology, or other relevant field.
- 8+ years of Salesforce experience.
- Technical Acumen to convey and collaborate around the development of the desired functionality particularly with cloud applications.
- Strong understanding and working experience with Agile approach and culture.
- Ability to work with multiple geographies in a multicultural environment
- Excellent customer-facing written and oral communications skills.
- Ability and maturity to communicate and manage stakeholders up to the highest levels of the organization globally, regionally and locally
- Understanding of regulations to consider in the life sciences industry (quality, security, data privacy).
- Demonstrated understanding of functional capabilities such as commercial enablement and manufacturing execution systems.
- Excellent Functional Process Knowledge/Business Acumen for their subject matter area
Desired Characteristics:
- Proven analytical and problem resolution skills
- Solid digital/technical skills foundation
- Customer centric and empathetic
- Objective/outcome driven
- Ability to influence and build consensus with other IT teams and global senior leadership
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Proven managerial skills, particularly in a matrixed environment
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
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- 4 - 7 Yrs
- Pune
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India