Technical/ Hosted Support Engineer

Overview

Job Responsibilities:-

• Serve as the primary point of contact for clients seeking technical assistance with our call center solution software.
• Diagnose and troubleshoot software issues reported by customers, ensuring prompt and effective resolution.
• Collaborate with customers via phone, email, or remote desktop to provide step-by-step guidance and solutions.
• Escalate complex technical issues to the appropriate internal teams and follow up on resolutions.
• Maintain detailed records of customer interactions, issues, and resolutions in our support ticketing system.
• Continuously update and expand your knowledge of our software and industry best practices to provide informed support.
• Participate in periodic on-call support rotations to provide assistance during non-business hours, as needed.

Preference:-Male/Female

Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field

Experience:-0-2years

Skill:-(computer hardware, operating systems, and software applications, Networking & Linux, Server Technologies)

Salary:-10,000 - 15,000(PM)

Location:-Raipur

Contact:-6265461898

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift
• Morning shift

Work Location: In person