Tanzu Cloud Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you will do:

• To work with Tanzu, essential skills include a strong understanding of Kubernetes fundamentals, containerization, cluster management, application lifecycle management, security best practices within Kubernetes.
• Proficiency in deploying and managing Tanzu components like Tanzu Mission Control, and the ability to troubleshoot common issues within a Tanzu environment.
• Need expertise in operating and managing Kubernetes clusters using VMware Tanzu tools and features.
• Kubernetes security policies and configurations
• Role-based access control (RBAC) within Tanzu
• Manage & configure Kubernetes networking and storage
• Security best practices for containerized applications
• Understanding of load balancing in Tanzu Kubernetes Grid
• Integration of NSX Advanced Load Balancer with Tanzu Kubernetes Grid.
• Provide technical assistance with cloud infrastructure and services.
• Monitor and maintain cloud systems to guarantee their availability and performance.
• Work with the development and operations teams to optimize cloud solutions.
• Assist with the deployment and setup of cloud resources.
• Develop and maintain comprehensive documentation for cloud systems, including architecture diagrams, operational procedures, and troubleshooting guides.
• Leads in the creation of systems documentation
• Provide technical and architectural leadership for the infrastructure Engineering teams and Operations roles
• Automate the provisioning, deployment, scaling and monitoring of the platform
• Maintain existing automation processes and expand test cases to support REST API testing
• Help in root cause analysis of defects/issues and facilitate product release/roll-out
• Work closely with development teams to identify and resolve problems

What you need to bring:

• At least 2 years of proven experience as a Cloud Support Engineer or in a similar position.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Kubernetes architecture and core concepts, Cluster deployment ,configuration and container orchestration and management.
• Strong understanding of cloud systems, including AWS, Azure, and Google Cloud.
• Experience with containerization and orchestration systems such as Docker and Kubernetes.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.
• Deploying and managing Tanzu Kubernetes Grid (TKG)
• Understanding and utilizing Tanzu components like Tanzu Service Mesh
• Tanzu Mission Control usage for cluster lifecycle management
• VMware NSX® Advanced Load BalancerTM
• Vmware sphere, NSX,Vsan
• Jenkins, Git ,Velero, Contour,cert-manager, Prometheus,Grafana, Fluentbit,Harbor
• Windows Server, Ubuntu, RHEL, Linux
• Experience with DevOps practices and CI/CD pipelines.
• Advanced network troubleshooting skills in cloud environments.
• Familiarity with ITIL practices and frameworks.
• VMware Certified Professional - Tanzu for Kubernetes Operations (VCP-TKO)
• VMware Certified Specialist - vSphere with Tanzu
• Demonstrate strong written and verbal communication skills
• Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.
• Experience in interacting/Supporting Level 1 Support teams and customers
• Must be a team player and show ability and willingness to motivate and support other engineers

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india #operations

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.