System Administrator

Overview

• Should be having minimum 7-8 Years of experience
• Should be Graduate in IT stream or equivalent qualification
• Should be comfortable for rotational shifts
• Good knowledge of Hardware and software related issues for Desktop/Laptops.
• Good troubleshooting skills for desktop/Laptop/windows/Mailing System/Network printer etc.
• Should be comfortable for on-site and phone support, Printer support, Backup system support, Updating current infrastructure, Deployment of new infrastructure
• Good knowledge on various technologies: Microsoft Operating Systems 10/11, Microsoft Office products(Outlook, Word, Excel, PowerPoint, Access), IE, Google Chrome, WPS, WDS etc.
• Good knowledge of servers DC, ADC, File servers and permissions (Training/Certification on Microsoft product will be preferred)
• Good knowledge of LAN, WAN connectivity, IP subnet and Network protocol (Training/Certification on Network will be preferred)
• Maintain overall ownership of end user's issues/request and to ensure resolution in defined TAT
• Provide initial assessment of urgency and business impact on all support calls and escalate to seniors in case of any support required to avoid escalation
• Handles all incidents and requests, software installations, new computer setups, upgrades, shifting of assets etc
• Record incident resolutions in the Service Desk tool
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes
• Monitor daily activities
• Ability to work independently and in a team environment
• Ability to communicate well with internal and external contacts

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹450,000.00 per year

Benefits:

• Food provided
• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 4 years (Required)

Work Location: In person