System Administrator

About Quick Heal

Quick Heal Technologies Limited is a leading cybersecurity solutions provider with a strong footprint in India and an expanding presence across the globe. With 23 offices across India, and a team of 1,000+ cybersecurity professionals, we are committed to safeguarding businesses nationwide.

Incorporated in the year 1995, with a registered office in Pune, Quick Heal is an all-around player in cybersecurity with a presence in B2B, B2G, and B2C segments. Seqrite is the enterprise arm of India's leading and only listed cybersecurity products company – Quick Heal Technologies Ltd. What sets Seqrite apart is our state-of-the-art Zero Trust technology, primed and ready to take on the market. We believe in a security paradigm where trust is never assumed but rather consistently verified. Our Zero Trust solutions suite enables organizations to secure their endpoints, data, networks, and users across geographies, providing a robust defense against modern cyber threats.

Seqrite is also powered by state-of-the-art Seqrite Labs that continuously mines Threat Research, Real-time Detection, and Threat Intelligence.

In the recent successful project of our nation "Chandrayaan 3", Seqrite solutions have played an important role in securing the command & control center of ISRO from Cyber Threats.

Seqrite has a dedicated Services wing. This division specialises in delivering comprehensive cybersecurity consulting services to a diverse clientele that includes Corporates, PSUs, Government, and Law Enforcement Agencies. Seqrite has a global marquee clientele across BFSI, Pharma, Manufacturing, Government, and Mid & Large industries.

Core Purpose: Innovate to "simplify" securing digital experience.

Mission: Empowering the team to solve business problems.

Vision: To be trusted by our customers in securing the digital world and aim to grow as reputable global market leader.

What makes us different:

Seqrite is one of the most successful purpose-led businesses enabling employees to thrive and unleash their potential to innovate. We invest in career development opportunities for our employees and celebrate our diverse perspectives every step of the way. We provide you an opportunity to work on new technologies. You will be surrounded by passionate and committed colleagues and work together to create a digital safe world for everyone.

Designation: System Administrator (Incident Management)

Experience: 0- 2 Years

Office Location: Pune

• Candidate should be able to handle incident management process
• Must have good knowledge on ITIL terms like SLA, KRA, KPI etc.
• Work experience on ticketing tool will be added advantage.
• Should have a basic understanding of IT infrastructure.
• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions.
• Advise users on appropriate course of action.
• Escalate, if needed, unresolved problems to higher level of support
• Managing one or more customer service or service desk functions
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
• Receives and handles requests for service, following agreed procedures.
• Promptly allocate tickets to concern team.
• Identifies and classifies incident types and service interruption