Bangalore, Karnataka, India
Information Technology
Full-Time
Trigent Software Inc
Overview
Experience : 3+yYrs
Location India (Pune)
Role Support Engineer & Application Developer
Skill VB.NET, SQL Server, ASP.Net, ASP.Net MVC, Web API
Responsibilities -
Location India (Pune)
Role Support Engineer & Application Developer
Skill VB.NET, SQL Server, ASP.Net, ASP.Net MVC, Web API
Responsibilities -
- Proficient in language English and good communication with the Business users
- Quickly understand the application knowledge and transition from the current team members and ramp-up shortly
- L2 and L3 Support for incidents, service request and enhancements with strong technical and functional expertise in the applications being supported
- RCA for technical issues, analyse and troubleshoot problems and come up with best possible remediation of problems
- Interact with customers on reported issues and manage customer expectations
- Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
- Identify operational improvements and report it to Support lead / regional tower lead
- Maintain CI/CD pipelines and automated deployment tools from a support perspective
- Support Engineers will also support testing activities by creating test data and executing test cases as required.
- Technical skills required include, but are not limited to the following: VB.Net, SQL Server.
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