Sr. Software Integration Engineer / Automation Specialist

We are a fast-growing, fully remote personal injury law firm based in Los Angeles. Our firm leverages cutting-edge technology to streamline case management, client communications, and internal workflows. We are seeking a highly skilled Senior Software Integration Engineer / Automation Specialist to optimize, automate, and enhance our operations through seamless system integrations.

Key Responsibilities:

System Integration & Automation

• Develop and maintain backend applications using Python, Java, Node.js, or Ruby.
• Leverage Zapier or similar tools to connect different platforms for automated
• Integrate RingCentral, Lead Docket, and CallRail for seamless lead tracking, communication, and attribution.
• Design and implement secure, scalable, and efficient API integrations and web services.
• Automate workflows across platforms (Filevine, Lead Docket, RingCentral, CallRail, Glip, Google Drive, Google Calendar, and Email)
• Troubleshoot and resolve integration-related issues, ensuring seamless system operations.

Collaboration & Stakeholder Engagement:

• Work closely with business teams, product managers, and IT to understand needs and define requirements for the integration.
• Understand business processes and ensure the integration optimizes workflows, improves communication, and provides insights into lead attribution.
• AI Integration & Future Scalability:
• Plan for and lead the integration of AI-driven tools, such as call transcription, analysis, and scoring, into the existing system.
• Evaluate and implement emerging technologies that can drive efficiency in lead management and tracking.

Testing & Maintenance:

• Regularly test the integrations and ensure data accuracy across systems.
• Maintain and monitor the integrations to ensure they remain functional and scalable as the business grows.
• Documentation & Process Optimization
• Develop and maintain process maps, workflow documentation, and automation blueprints.
• Research, evaluate, and recommend emerging technologies to enhance automation and system efficiency.
• Collaborate with cross-functional teams and translate technical solutions into non-technical terms for stakeholders.

Required Tools & Technologies:

• Programming Languages: Python, Java, Node.js, Ruby
• Automation & Integration Tools: Zapier, Webhooks, Make.com, API development tools
• CRM & Case Management: Filevine, Lead Docket
• Communication & Workflow: RingCentral, CallRail, Glip, Google Suite (Drive, Calendar, Email)
• Version Control & Deployment: Git, Agile methodologies
• Cloud Computing Platforms (Preferred): AWS, Azure, or Google Cloud

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in backend development and system integration.
• Hands-on experience in CRM optimization and workflow automation.
• Strong background in database management, agile methodologies, and version control systems (Git).
• Excellent problem-solving, project management, and communication skills.

• * *Technical Skills:

• Proven experience with integrating cloud-based platforms, particularly RingCentral, Lead Docket, and CallRail (or similar platforms).
• Expertise in automation tools like Zapier, Integromat (Make), or similar integration platforms.
• Strong knowledge of API integrations, RESTful APIs, and working with webhooks.
• Familiarity with AI technologies for call transcription, analysis, and scoring is a plus.
• Experience with databases, SQL, and data management tools is highly desirable.

PREFERRED EXPERIENCE:

Industry-Specific Experience: Experience working within lead management, sales, or marketing platforms is a bonus.

AI Integration Experience: Prior experience with integrating AI solutions (like transcription, sentiment analysis, or call scoring) would be advantageous.

Cloud and SaaS Platforms: Familiarity with cloud-based platforms and SaaS integration is highly desirable.