Verna, Goa, India
Information Technology
Other
Marlabs
Overview
Date: Mar 24, 2025
Location: Bangalore, IN
Company: Marlabs Innovations Pvt Ltd
Description:
Essential Duties and Responsibilities:
Provide support for IT systems and End-Users in the facility, including, but not limited to: Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN/WAN equipment, desktop computers and laptops, communication, and collaboration systems
Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
Performs other duties as assigned based on business needs/ Utilize and leverage Service Management tools for tracking of workloads
Professional attitude in maintaining a clean, orderly and safe work area
Exemplary behavior in IT security related topics
Participate in “on-call” support rotation
Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
Compliance to all local site Environmental, Health and Safety regulations
Compliance to all local site company policies, procedures and corporate policies
Other duties as assigned
Education:
Bachelor's Degree Bachelor degree or equivalent experience in Computer Science required
Work Experience:
Minimum 5 years Minimum of 7 years of experience of IT support and / or IT operations, ideally in regulatory manufacturing environment required
Preferred Knowledge Skills and Abilities:
Excellent interpersonal skills and communication skills
Strong service orientation
Open to change and prepared to drive change
Ability to work on own initiative and to meet strict deadlines
Strong project management and coordination skills
Experiences in collaboration within international teams
Required Language: English
Has advanced and specialized expertise, typically developed through a combination of job-related training and considerable on-the-job experience
Completes assignments and facilitates the work activities of others; may coordinate work beyond own area
Proposes improvements to processes
Acts as a lead, coordinating the work of others – but is not a supervisor
Works autonomously within established procedures and practices
Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
Support and contribute in Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety policy at all times
Able to comply with the company’s quality policy at all times
Desktop support incl. MS Office Suite; MS Windows Server administration; Network technologies/protocols and administration; Microsoft Active Directory
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