Hyderabad, Telangana, India
Social Good & Community Development
Full-Time
Birlasoft
Overview
Area(s) of responsibility
The ServiceNow Business analyst role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and Birlasoft portfolio standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients to current Birlasoft Service Management practices.
The Analyst Is Expected To
Experience & Skills (in Order Of Priority)
Minimum Qualifications
The ServiceNow Business analyst role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and Birlasoft portfolio standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients to current Birlasoft Service Management practices.
The Analyst Is Expected To
- Lead development of Configuration Design Documents (CDD) that enable service delivery per SOW parameters, within the boundaries of Birlasoft standards, and the capabilities of the standard Birlasoft toolset – Primarily on ServiceNow.
- Analyzes agreed solution, contract, SOW
- Conducts client requirement workshops to gather client-specific needs, Conducts rapid-prototyping workshops in select subject areas
- Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration.
- For non-standard solutions, build functional requirements definition and use cases as input into customization requests
- Coordinate the involvement of other subject matter experts for areas such as Birlasoft Customer Portal, B2B integrations, Architecture and Engineering
- Document definitive designs requirements, stories in sufficient detail for execution by the technical implementations team
- Drive and assist the account team to obtain consensus and signoff of specified data and agreement to the design
- Through transition, until steady state is achieved, provide support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations.
- Identify opportunities to streamline the design process by participating in Lessons Learned exercises or reviews.
Experience & Skills (in Order Of Priority)
- Minimum 5 years of experience consulting and designing implementations of ServiceNow suite for multiple enterprises, including specifically Incident Management, Change Management, Service Request Management, Service Level Management, Asset & Configuration and CMDB.
- Minimum 5 years of experience ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset & Configuration, Service Level and/or Service Request Management
- More than 4 successful customer/client implementations that included multiple core ITIL processes
- Experience extending Service Now applications with customizations and added functionality while maintaining the integrity of the applications. Experience with full lifecycle development for customizations including – Design, Development, Test, Migration and Documentation of the custom work.
- Strong written and verbal communication skills supporting customer consulting for people/process/technology
- ServiceNow admin certification
- ITIL Foundation certification
Minimum Qualifications
- B.E / MCA / Relevant degree
- Prior working experience with ServiceNow.
- Good knowledge of available IT systems/tools.
- Good management, analytic, problem solving & interpersonal skills
- Self-motivated, Positive outlook & result oriented
- Effective communication skills
- Good knowledge of available IT systems/tools
Similar Jobs
View All
1 Day ago
C++ Developer in Mumbai
Information Technology
- Gurugram, Haryana, India
We are looking to hire a qualified and experienced Mumineen candidate from the IT industry to support Miqaat-related initiatives. The ideal candidate should have a strong foundation in technology, be professionally qualified, and demonstrate high in...
1 Day ago
Furrl - Software Engineer I - React.js/Next.js
Information Technology
- Gurugram, Haryana, India
AboutFurrl is a funded early stage startup building the next generation of lifestyle e-commerce through a clutter-breaking discovery platform for new-age brands powered by GenAI. We are attacking the 100 billion dollar D2C market in India by creatin...
1 Day ago
Artificial Intelligence/Machine Learning Engineer - Python/C++
Information Technology
- Gurugram, Haryana, India
Job Description Bachelor's or Master's degree in Computer Science, Data Science, Statistics, Mathematics, or a related field. Minimum of two years of professional experience in developing AI/ML solutions, with a strong track record of successful p...
1 Day ago
Senior Full Stack Developer
Information Technology
- Gurugram, Haryana, India
We are seeking a highly motivated and skilled Sr. Full Stack Developer to join our innovative team. The ideal candidate should have a strong foundation in PHP development, Python Development with the Laravel framework, Node JS, experience in MySQL, ...
1 Day ago
Interesting Job Opportunity: SpectraMedix - Java Full Stack Developer - J2EE/Spring MVC
Information Technology
- Gurugram, Haryana, India
Role : Software Development Engineer (Java FullStack)Location : Gurgaon/HyderabadExperience : 3 - 6 YearsDescriptionHe/she will work closely with lead developers, architects and data/business analyst. This person will implement, test and document as...
1 Day ago
Software Tester in Haryana, Mohali, Chandigarh, Uttar Pradesh, Mohali, Himachal Pradesh, Chandigarh, Delhi, Mohali
Information Technology
- Gurugram, Haryana, India
Key Responsibilities Testing practitioner, you will design, build, test, and deploy effective testing solutions that reduce the amount of manual effort in the testing process Applying automated tools in the testing of applications across all phase...
1 Day ago
Java/SQL Developer
Information Technology
- Gurugram, Haryana, India
Greetings from Ionixx!!!Job Title : Java and SQL DeveloperExperience Level : 58 YearsLocation : Chennai (Remote)Employment Type : Full-timeJob OverviewWe are looking for a highly skilled and experienced Java and SQL Developer to join our team. This ...
1 Day ago
Senior Full Stack Developer
Information Technology
- Gurugram, Haryana, India
About Iamneoiamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016.We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries.Our key value propositions ...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in