Sr Business Analyst - Salesforce

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire Salesforce Professionals in the following areas :

Job Description for Salesforce Business Analyst

Responsibilities:

• Partner with functional experts from across the business to build requirements/user stories

• Consult with business stakeholders on new solutions and assist in implementation of these solutions on the Salesforce platform

• Consult with users to optimize their business processes and lead the CRM group meetings to drive business priorities

• Make recommendations on improvements to the user experience and increase system adoption

• Review the content of each new release and its impact on business processes and report back weekly on with status updates to the Executive team

• Experience in troubleshooting issues related to project functionality, data, or system performance

• Generating reports and dashboards to track key performance indicators (KPIs) and provide data-driven insights

• Creating custom fields, page layouts, reports, dashboards, and workflows

• Partner with functional experts from across the business to build requirements/user stories

• Clearly communicate release and functionality status, issues, risks, plans

Qualifications:

• The candidate must have at least 6+ years of experience as a Salesforce Business Analyst

• Must have worked at least in Sales Cloud and Service Cloud

• Planning and overseeing Salesforce projects to ensure they're completed on time and within budget

• Must have hands-on experience in Administration and Configuration skills in Salesforce

• Should be good at analysing and eliciting requirements, business case definition, requirement writing, requirement review, wireframing, problem solving

• Need to understand Agile, Jira and Confluence

• Have Salesforce certifications is a plus

• Should understand these Salesforce technical skills

• Reports and dashboards

• CRM

• Platform

• Sales Cloud

• Service Cloud

  
  

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture