Software Engineer Support

Key Responsibilities

• Monitor and Triage: Handle incoming customer issues during overnight and holiday hours.
• Technical Investigation: Analyze logs and diagnostics to identify and resolve technical problems.
• Issue Escalation: Collaborate with engineering to prioritize and resolve complex issues.
• Customer Interaction: Communicate with customers during critical incidents to gather information and provide updates.
• Documentation: Maintain internal knowledge base and contribute to process improvements.

Requirements

• Based in IST or European time zones.
• Experience in technical support or engineering, preferably in a B2B SaaS environment.
• Proficiency in log analysis and programming (JavaScript preferred).
• Strong problem-solving skills and attention to detail.
• Fluent in English, with excellent written and verbal communication.

Benefits Offered

• Flexible Work Hours.
• Work on impactful, industry-changing projects.
• Continuous learning and career growth opportunities..
• Collaborative, innovative, and inclusive environment.
• Insurance – Group Medical Coverage, Employee Personal Accident, Maternity and Paternity Leaves.
• Performance Feedback Sessions.
• Competitive Compensation.
• Rewards and Recognition Program, Employee Referral Program, Fun Events.