Software Engineer - MIG Routing Deployment & Escalation

Meet the Team

This is an excellent opportunity to bring your outstanding talents to the group that develop solutions in Cisco's routing and cloud technologies for the largest web scalers and service providers of the world. This dynamic team develops and supports communication networks and actively engages with all teams across Cisco to leverage solutions. You will work with a vibrant technical community and interact with some of the most respected experts in networking as you provide critical engineering support for very large-scale customer deployments. As an engineer in this team, you will have the opportunity to support some of the world's largest Web scaler and Service Provider networks. You will also work with Product management, Sales and Marketing teams on pro-active customer engagements covering current technologies. You will actively engage engineering architects and technical subject matter experts in product development contributing to product quality, debuggability and customer technical requirements.

Your Impact

You are not just a technical guide in your team but also possess the ability to drive your team towards technical excellence. You are passionate, care about customers success, and inspire others to feel the same.

Actively engage, take ownership, and drive to resolution critical customer escalations in Cisco’s Routing portfolio

Provide expert support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve

Apply analytical skills and expert technical knowledge to solve product and network problems of high complexity

Provide technical support to Cisco customer-facing teams and customers; provide status updates on the overall deployment projects

Actively engage with Cisco’s customer facing teams and travel to customer sites if needed

Effectively utilize lab setups to recreate and solve complex problems in systems due to configuration, software or hardware defects

Uncover systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability

Minimum Qualifications:

• Bachelors in STEM with 6 or more years’ experience working in network engineering
• Demonstrated experience working with protocols (BGP/OSPF/ISIS; IPv4/IPv6; MPLS TE/FRR; L2/L3VPN; RSVP; Multicast (v4/v6)
• Experienced with real-time operating systems commonly used in Networking systems like IOS-XR, IOS-XR, SONIC
• Experience with Linux and open-source technologies
• Experience with large scale routing and switching architectures
• Demonstrated experience troubleshooting networking issues in live customer environments to effectively diagnose and resolve problems

Preferred Qualifications:

• CCIE routing or CCIE Service Provider desired
• Experience with SONiC NOS
• Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations)
• Master’s Degree in STEM
• Demonstrated experience with IOS XR based platform architectures i.e., Cisco 8000, NCS5500 / 5700, ASR9K, NCS540 and NCS560
• Practical knowledge and experience with Artificial Intelligence concepts and applications

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.