Site Reliability Engineer (SRE)

• Work closely with the application support team.
• Monitor critical applications and services to minimize downtime and ensure their availability.
• Collaborate with DevOps teams to maintain and monitor CI/CD pipelines.
• Deploy new versions to production environments.
• Work with project teams to ensure the reliability and maintainability of new and modified releases.
• Provide input to risk management practices that will anticipate reliability-related incidents that could adversely impact operations.
• Document processes and monitor application performance metrics.
• Continuously improve proactive monitoring alert configuration and incident response processes to increase reliability and reduce Mean Time to Recovery (MTTR ).
• Optimize performance and cost efficiency through continuous monitoring, trend analysis, and fine-tuning.
• Monitor any abnormal usage that can impact the cost or performance and take corrective actions.
• Proactively implement preventive measures to improve system reliability.
• Maintain runbooks, Standard Operating Procedures (SOPs), diagrams, and documentation for swift incident response.
• Conduct post-incident reviews to improve reliability and contribute to the development of resilience strategies.
• Achieve Service Level Indicators (SLIs) that are set to meet reliability objectives.

• Azure Solutions Architect Expert (Microsoft)
• AWS Certified Solutions Architect (AWS)
• Open Group Certified Enterprise Architect (TOGAF)
• PMP or Prince-2 in Project Management

• Continuously monitor CDC dashboards to track service performance and analyze reports.
• Oversee production and DevOps infrastructure dashboards, ensuring system stability and identifying potential issues.
• Observe alerts from New Relic and escalate them to the respective teams as needed.
• Identify duplicated New Relic alerts and optimize alert configurations to reduce noise and improve efficiency.
• Track daily alerts in production to enhance alert optimization strategies.
• Maintain and update a list of dashboards monitored, including details such as widgets, metrics, and threshold values.
• Create and manage dashboards for validating and monitoring CPU optimizations for Rapid and CDC services.
• Perform sanity checks on Container Memory Utilization, Missing Pods, Container Restarts, Container CPU Utilization, Active Pods, Node Resource Consumption, and Pod Network Status to ensure system health.

• Coordinate and execute weekly production releases, ensuring services are deployed with optimized CPU values.
• Update central repositories with the latest service configurations and CPU requests.
• Perform post-deployment sanity checks to validate service stability after production releases.
• Redeploy CDC services with optimized CPU values, ensuring system performance improvements.
• Monitor new CPU optimizations for Rapid and CDC services, tracking performance improvements and resource utilization.

• Conduct incident analysis, identifying root causes and documenting findings for continuous improvement.
• Maintain detailed Root Cause Analysis (RCA) documentation to track incidents and resolutions.
• Provide reports on incident trends, helping improve response times and preventive measures.

• Participate in daily SyncUpsand internal meetings to discuss ongoing tasks, challenges, and improvements.
• Sync up with the (NOC) team to align on monitoring strategies and escalations.
• Collaborate with the Database (DB) team for performance tuning and issue resolution.
• Conduct knowledge transfer (KT) sessions on Rapid Resource
• Optimization and related best practices.

Secondary Skills :