ServiceNow Data Analyst

Why we're hiring:

Role purpose

We are seeking a motivated and detail-oriented Foundation Data Analyst to join our global organization. This role reports into the Foundation Data Manager, and will support the ongoing effort of gathering, analyzing, and managing Foundation Data within ServiceNow. This role requires a collaborative individual who can work effectively with multiple global internal teams, external partners, and suppliers to ensure the accurate and effective management of Foundation Data.

As the Foundation Data Analyst, you will utilize the defined processes and procedures to ensure the integrity of the CSDM foundation data within ServiceNow. You will assist in delivering operational efficiency improvements. Foundation Data within the context of ServiceNow includes companies, locations, users, cost centers, product models, departments, and groups. As part of the broader Configuration & Data Integration team, you will work alongside the Configuration Management function in delivering a reliable and robust CMDB. The Configuration & Data Integration Team owns the standards, the processes, and procedures for management of the CMDB and the configuration items stored within. The team is also responsible for definition of any CMDB integrations with ServiceNow into the CMDB of other tooling, and management of that data. This includes definition of ETL processes, integration, and reconciliation rulesets and ServiceNow workflows across WPP ET. Together the team will enable seamless collaboration with other IT Service Management teams and enhance operational efficiency.

What you'll be doing:

Key Responsibilities

• Monitor and maintain the CSDM Foundation Data within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.

• Assist with the definition and management of data integration processes, including ETL tasks and integration rulesets.

• Support the Foundation Data Manager and other team members in ensuring data quality and consistency across the organization.

• Support the Configuration Management team in ensuring accurate and reliable CMDB data.

• Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.

• Ensure the accuracy and completeness of the Foundation Data by regularly auditing and validating Foundation Data.

• Monitor data quality metrics and reporting tools to ensure the health of the Foundation Data.

• Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.

• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Foundation Data Management processes and procedures.

• Proactive analytical expertise and problem-solving approach.

• Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and work to incorporate them into the organization's practices.

What you'll need:

Skill Requirements

• Minimum of 5 years' experience in Data Management or related discipline within a large global organization

• Proven experience of managing data structures and tools in a multi-vendor environment

• Proven experience within ServiceNow, ideally including CSDM implementation experience

• Analytical mindset with strong problem-solving skills and attention to detail

• Strong understanding of data structures, sources, organization, storage, and workflow

• Highly motivated, flexible team player with the ability to deliver in a timely and professional manner

• Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience

• A strong interest in data management and IT Service Management processes

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment

• Advocate for driving efficiencies, stabilization, and continuous improvement

• Prior experience of ServiceNow required

• ITIL / ITSM knowledge / experience / certifications an advantage.

Nice to have:

• Understanding of data governance processes, e.g., establishing master data management systems, building a data dictionary

• Experience with system integration documentation, e.g., interface contracts, data mapping specifications

• Microsoft PowerApps experience a bonus

• Understanding of common business analysis techniques and approaches

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

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