ServiceNow Business Analyst with APM/CSDM

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Position Overview:

We are seeking a highly skilled ServiceNow Application Portfolio Management (APM) Analyst/Business Analyst to join our team. The ideal candidate will have extensive experience in ServiceNow APM, IT Service Management (ITSM), and IT Business Management (ITBM). This role involves working closely with stakeholders to analyze application portfolios and ensure alignment with larger enterprise goals

Key Responsibilities:

Business Analysis & Stakeholder Collaboration:

• Collaborate with stakeholders to gather and document business requirements for ServiceNow APM.
• Engage with IT and business teams to ensure alignment between IT investments and business objectives.
• Translate business needs into functional and technical requirements for implementation.

ServiceNow APM Implementation & Configuration:

• Configure, implement, and support ServiceNow APM modules, ensuring seamless integration with ITBM and ITSM processes.
• Work with developers and ServiceNow administrators to configure dashboards, reports, and workflows.
• Maintain and enhance the APM framework, ensuring alignment with enterprise architecture and governance standards.

Application Data Analysis & Reporting:

• Analyze application data and provide insights to support rationalization, optimization, and investment decisions.
• Create reports, dashboards, and analytics using ServiceNow Performance Analytics.
• Assist in data quality assurance, data migration, and integration with other enterprise systems.

Process Improvement & Support:

• Perform continuous improvements and enhancements to the ServiceNow APM module based on business needs.
• Develop documentation, including process workflows, user guides, and standard operating procedures.
• Provide user training and support to ensure effective adoption of APM processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience of 6+ years
• ITIL Foundation is required.
• ServiceNow Certified Implementation Specialist (CIS) - APM is a plus.
• Strong knowledge of Application Portfolio Management (APM) principles and best practices.
• Experience in gathering business requirements, process documentation, and stakeholder engagement.
• Ability to create reports, dashboards, and analytics using ServiceNow Performance Analytics.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication, collaboration, and problem-solving skills.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Job ID R133286