ServiceNow Business Analyst

Overview

Life on the team

Join a dynamic supportive team working together to solve strong technical challenges by building high-quality ServiceNow solutions. Established as one of the first ServiceNow partners in Europe and awarded the 2022 EMEA Elite Segment Partner of the Year, we have grown a team with strong expertise across every aspect of the Now Platform. Our customers look to us for advice, best practice, and well-designed implementations. As well as to solve enterprise-wide process challenges by bringing great user experiences.

We are expanding our team of Senior Technical Consultants and are seeking individuals who want to grow with us and progress to become Technical Architects. Through real-world experience and participation in the Certified Master Architect and Certified Technical Architect programs, we offer abundant opportunities for our team members to develop their technical skills and gain client-facing experience.

What you’ll do

• Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of
• ITIL best practice
• ServiceNow best practice
• Industry trends and use of ServiceNow
• Providing business analysis to understand and document customer requirements.
• Conduct process workshops to
• Establish current customer requirements and review any solutions already considered to meet the customer’s business needs
• Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow
• On smaller projects, where a separate Project Manager has not been assigned, is also responsible for
• Managing project tasks and timelines from Computacenter’s perspective
• Project progress meetings with the customer
• Providing a single point of contact between the customer and internal Computacenter resources
• Working closely with the Technical Consultants, responsible for the delivery of the solution, to ensure that what they deliver meets the requirements confirmed with the customer
• Adopting and conforming to company standards and policies
• Leading Sprint review “show and tell” workshops
• Executing the functional testing prior to UAT, leading UAT review meetings, and supporting go-live and early life support
• Working with the Project Manager on the sales to delivery handover

Experience & Education:

• Relevant qualifications or accreditations in ServiceNow
• In depth knowledge of the ServiceNow platform in ITSM and one other area
• ITIL accreditation to at least ‘Foundation’ level and are well versed in ITIL disciplines.
• 7+ years of experience in similar roles
• Members of and active contributors to ServiceNow internal communities
• Mentor other Process Consultants
• Regular advisors to the Solution Consulting team
• Can engage with customers at all levels of seniority and communicate the business benefits that a ServiceNow solution can provide.
• Can work with all customers and to manage their expectations.
• Keep up to date with ServiceNow technology, using relevant industry sources, and use this information in customer conversations.
• Demonstrate good verbal and written communication skills.
• Use active listening skills and probing techniques to understand the priorities and concerns of others and are self-motivating and capable of working alone or as part of a team.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business.

You belong.

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Education:

• Bachelor's (Preferred)

Work Location: In person