Service Delivery Network Engineer

The Role:

11:11 seeks a skilled Service Delivery Network Engineer to help customers implement their services in 11:11's global cloud infrastructure. The ideal candidate should have at least 8 years of experience as a Cisco Network Engineer. This is a full-time remote position based in India catering to customers in the Eastern and Central US Time zones. The selected candidate will report directly to the manager of Service Delivery Engineering and will be responsible for deploying, managing, and troubleshooting a variety of networking configurations such as switches, firewalls, load balancers, and IPSEC VPNs for customer deployments.

What You’ll Do:

• Act as a networking deployment engineer responsible for customer experience during onboarding.
• Document work in the company ticketing system and create/maintain documentation in the knowledge base
• Provide accountability for all responsibilities assigned regarding 11:11’s cloud network systems
• Work with project managers to complete assigned tasks
• Manage and troubleshoot networking configurations, including switches, firewalls, load balancers, and IPSEC VPNs for customer deployments
• Design and architect network topologies for diverse environments
• Pursue advanced certifications and stay abreast of current technologies in the Cisco/VMware product space
• Develop and maintain deployment processes as technologies and permissions change
• Assist Support and Technical Account Managers with advanced customer issues
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgments
• Additional duties as assigned
  
  

Who You Are & What You’ll Bring:

• Bachelor's or University degree in a related field of study or 8+ years of work experience
• 5+ years of recent experience as a technical, hands-on Cisco network engineer
• Cisco CCNA/CCNP certification with documented work experience is preferred.
• Strong working knowledge of networking protocols and technologies including BGP, IPsec, network segmentation, VRFs, Switching, SD-WAN, VLANs and load balancers is preferred.
• Experience with virtualization clusters (VMware) and software-defined networking, VMware NSX is preferred.
• Experience working with global data center environment.
• Excellent communication, high energy, a positive attitude, and aptitude for professional growth are key in customer-focused roles.
• Experience deploying virtual appliances in cloud preferably Cisco, Fortigate , Palo Alto, Netscaler , F5, SonicWall and Juniper Networks will be considered
• Professional experience in consulting or other enterprise customer-facing technical support role is preferred
• Ability to Automate processes and builds where possible to reduce manual effort
• Must be legally eligible to work in United States without visa sponsorship
  
  

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above represent the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.