Senior Staff Software Engineer

Job Description

Zendesk’s people have one goal in mind - to make the customer experience better. Our products help more than 170,000 global brands (like Discord, Calm, and Skyscanner) to make their billions of customers happy, every day. Our engineering teams in Australia and India works at a scale that most companies only dream about, and where the challenges start to get seriously exciting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products.

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Who You Could Be Working With

We create the vital data store components that power Zendesk applications and services. Our team is crafting a beautifully simple way for other developers to just get their datastores and not sweat the details. This is essential for a company where petabytes of data are spread across hundreds of datastore. So if the idea of helping hundreds of teams quickly and easily provision secure, reliable datastores in AWS sounds exciting, join us!

What You Could Get To Do Every Day

• Communicate and collaborate with a team of engineers who care about the product and code to provide simple, sophisticated solutions to complex technical problems.
• Use sound methodologies at every stage of the development cycle including technical design, pair programming, peer code review, documenting, testing, and continuous integration.
• Build great software that is used by other developers.
• Develop infrastructure life-cycle automation using the Custom Resource Operator pattern within Kubernetes and Golang.
• Share the responsibility of maintaining the systems built by the team.

What We’d Love You To Have

• Proficiency in Golang, Kubernetes, and AWS.
• Fast learner with at least 15+ years of hands-on coding experience.
• Experience leading the design, development, and implementation of software solutions.
• Experience with unit testing and test-driven development.
• Eagerness to work with team members of various experiences and skill sets.
• Mentor and guide junior developers, fostering a culture of continuous learning and improvement.
• Someone who is self-motivated, has strong collaboration skills and enjoys working with others to get the desired outcome
• Excellent problem-solving skills with the ability to think on your feet and lead discussions.
• Ability to work with uncertainty
• Excellent communication skills

About Zendesk’s Product Development Center of Excellence in Pune

Zendesk is in the exciting early stages of establishing a Product Development Center of Excellence in Pune. This center is being developed through a BOT (Build-Operate-Transfer) model, allowing us to gradually build and scale our operations with a current mix of BOT workers and full-time employees (FTEs). Our vision is to create a vibrant, innovative hub where all team members will eventually transition into FTE roles.

As an early hire, you will have a unique opportunity to be a pivotal part of this journey. You’ll play a key role in shaping the culture, processes, and success of our Pune site, contributing directly to the growth and maturity of our Product Development Center of Excellence. Your expertise and insights will help lay the foundation for a world-class development center, influencing the way we build and deliver products at Zendesk.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.