Senior Software Engineer Lead - SRE with Devops

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum AI is UnitedHealth Group’s enterprise AI team. We are AI/ML scientists and engineers with deep expertise in AI/ML engineering for health care. We develop AI/ML solutions for the highest impact opportunities across UnitedHealth Group businesses including UnitedHealthcare, Optum Financial, Optum Health, Optum Insight, and Optum Rx. In addition to transforming the health care journey through responsible AI/ML innovation, our charter also includes developing and supporting an enterprise AI/ML development platform.

Optum AI team members:

• Have impact at scale: We have the data and resources to make an impact at scale. When our solutions are deployed, they have the potential to make health care system work better for everyone
• Do ground-breaking work: Many of our current projects involve cutting edge ML, NLP and LLM techniques. Generative AI methods for working with structured and unstructured health care data are continuously being developed and improved. We are working in one of the most important frontiers of AI/ML research and development
• Partner with world-class experts on innovative solutions: Our team members are developing novel AI/ML solutions to business challenges. In some cases, this includes the opportunity to file patents and publish papers about the methods we develop. We also collaborate with AI/ML researchers at some of the world’s top universities.

Optum AI is chartered to drive value on high impact enterprise AI problems, democratize AI through the enterprise ML platform, accelerate the adoption of Generative Artificial Intelligence (Gen AI) and drive Responsible AI. Projecting to deliver $8.4B of benefit value over the next 5 years through these efforts as well as reduce risk through safe, accurate, and unbiased AI, this is a key focus of the enterprise.

Primary Responsibilities:

• Continuous support: Provide continuous SRE support to thousands of geographically distributed learners on the UAIS platform: respond to tickets, triage support, liaise with customers
• Automation & DevOps: Improve existing Infrastructure as Code (IaC) according to best DevOps practices
• Systems Monitoring: Develop and maintain monitoring frameworks for UAIS infrastructure in relation to AI/ML training program
• Security & Compliance: Collaborate with cybersecurity teams to ensure all systems and operations comply with industry standards and are secure against evolving threats
• Capacity Planning & Cost Optimization: Forecast and manage capacity requirements for the AI/ML training environment, while identifying opportunities to reduce costs without compromising performance
• Disaster Recovery & Business Continuity: Design, test, and implement disaster recovery and business continuity plans to ensure minimal downtime and data integrity
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in computer science, information technology, or a related field
• 5+ years of infrastructure experience: Proven experience working on large-scale, cloud-based, enterprise-level software platforms and deep understanding of multi-cloud architectures, specifically Azure, AWS, and GCP, with hands-on experience in cloud management
• 3+ years of practical experience in Infrastructure-as-Code and CI/CD tools like Terraform, Git Actions and alike
• 2+ years of practical experience in containerization technologies (Kubernetes, Docker) and orchestration
• 2+ years of practical experience in Scripting & Automation Skills: Advanced proficiency in scripting languages such as Python and Bash to support automation and system integration efforts

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.