Banga, Punjab, India
Information Technology
Michelin
Overview
Senior Software Engineer
- - - - - - - - - - - -
KEY EXPECTED ACHIEVEMENTS
- ServiceNow Implementation, Upgrade and maintenance experience
- Perform day to day administration of the ServiceNow.
- Maintain business services and configuration item relationships in ServiceNow.
- Develop and manage application code, user interface, and third-party integration components.
- Develop necessary development documentation as needed e.g. project plan, technical design, developer notes, user manual etc
- Performs core configuration tasks including system policies, business rules and client scripts.
- Manages data with Tables, the CMDB, Import Sets, and Update Sets.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Performs migration activities Dev to QA, QA to Prod.
- Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
- Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
- Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics etc.
- Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc...
- Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
- Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
- Experience working with email notifications, inbound actions, reports, gauges, and home pages.
- Experience on creation of catalog items, wizards, record producers, interceptors, user guide.
- Working on creation and customization of complex workflows and custom workflow activities.
- Worked with transform maps, data sources and different transform scripts for data loads and management.
- Working with schedule jobs, events and triggers to manage business needs and handle background work.
- Working with complex UI customization and UI macros.
- Appreciated for suggesting and successfully implementing performance changes throughout different modules of ServiceNow by converting sync server calls to async and use of scratchpad
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