Senior Software Engineer

Overview
About BU:
The Automotive Practice at Epsilon is a rapidly growing team, driving growth for major players in the automotive industry - from Original Equipment Manufacturers (OEMs) to dealerships across North America. Part of a 1,600-member global team, the practice provides the automotive world's largest service reminder platform, alongside agency services and digital media solutions. A leader in the automotive space, the team supports over 50% of auto dealerships in North America and manages relationships with over 280 million customers. Home to innovation and cutting-edge technology, our Auto team leads the game in developing best-in-class software and solutions for hyper-personalized digital marketing.

Summary:
The position requires strong Oracle database knowledge to work on a complex rule based multi-channel marketing campaign platform supporting Fortune 100 companies.

The position's purpose includes, but is not limited to:

• Setup/configuration of the development environment
• Analysis and design of new and enhanced features for the marketing platform as per business requirements
• Communication with QA, product and production support teams etc. to deliver new or enhanced features and address issues/concerns
• Development of features as per design provided
• Assistance of Production Support team for troubleshooting issues
• Development work for automation of operational tasks.
• Support system patch or version upgrade
• Assist with reporting tasks

Responsibilities

• Collaborate with developers, project managers, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements.
• Assist in defining software development project plans, including scoping, scheduling, providing time estimates for programming tasks and implementation plans.
• Assist in the definition, development, and documentation of software's objectives, business requirements, deliverables, and specifications in collaboration with internal users and departments.
• Develop technical documentation to define the system components, development environment and implementation planning/strategies
• Prepare and dispense work assignments, provide guidance, and/or review the work of other team members.
• Collaborate with QA team to define test cases, metrics, and resolve questions about test results.
• Recommend business process flow improvements and clearly communicate problem/resolution process to project management.
• Develops and implements solutions in accordance with policies and procedures.
• Facilitate the design and implementation process for new products/projects, informing senior executive of alternatives.
• Administer full project documentation efforts in accordance with policy and procedure
• Perform root cause analysis (RCA)
• Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues.
• Recognizes and identifies potential areas where existing policies and procedures associated with development requires improvement and helps in the process improvement activity.
• Update/create Knowledge Base Articles and case studies as necessary. Assist in the creation and improvement of Knowledge Management

Qualifications

• Developer with 9-12 years of experience required.
• Must have 5+ years of experience in Database Design, Data architecture and Process Control flow
• Excellent skills in Oracle databases and PL/SQL.
• Need to be strong in Unix environment and capable of Unix Shell scripting.
• Ability to design and implement solutions that are reliable, scalable, and perform at a high-level to meet the service levels associated with mission-critical Oracle-based solutions.
• Knowledge of database architecture and best practices for Oracle SQL and PL/SQL coding style and application tuning.
• Experience designing and developing complex enterprise applications (ERP, CRM, etc.) on large Oracle databases using SDLC methodologies (agile, waterfall).
• Excellent in impact-analysis and root cause analysis.
• Proven analytical and problem-solving abilities with ability to anticipate and avoid problems.
• Experience in performance tuning, application monitoring and support of production applications with distributed teams.
• Ability to define and implement migration strategies from legacy systems to new architecture and technologies.
• Ability to work well within a team environment that includes geographically distributed team members.
• Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication skills (verbal and written) and an ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences.
• Ability to design and build flexible and extensible systems with focus on code reuse and generation.
• Experience with writing detailed technical specifications for developers; design, validate and execute software test plans.
• Familiar with Application Development Life Cycle and be able to independently participate in each component.
• Education: Bachelor's degree in Computer Science, or equivalent

Preferred qualifications
Technical

• Working knowledge of Oracle (Pl/SQL and SQL) and experience in automotive marketing and/or CRM applications preferred.
• Experience with Informatica or some ETL tool, and GIT preferred.
• Strong knowledge in providing solutions.

Non-Technical

• Good Analytical and problem-solving skills.
• Ability to diagnose and troubleshoot problems quickly to maintain operational stability.
• Motivated to learn new applications and domain.
• Possess appetite for learning through exploration and reverse engineering.
• Strong time management skills.
• Ability to take full ownership of tasks and projects.

Behavioral Attributes

• Team player with excellent interpersonal skills.
• Good verbal and written communication.
• Possess Can-Do attitude to overcome any kind of challenges

Additional Information
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter
YOUniverse. A work-world with you at the heart of it!
At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That's why our work-world, aptly named 'YOUniverse' is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.

Take a trip to YOUniverse and explore our unique benefits, here

Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.