Information Technology
Other
Avalara
Overview
What You'll Do:
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara:
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
As a Senior Salesforce Business Systems Analyst, you will help build the implementation, enhancement and optimization of our Salesforce platform to support our business operations. You will be reporting to Manager, Business Technology.
What Your Responsibilities Will Be:- This is an individual contributor role. You will oversee and improve business automations related to the configuration, pricing, quoting, and contracting workflows within Salesforce CPQ to align with our goals and enhance sales efficiency. Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ functionality and processes.
- You will collaborate with the Technical Program Manager to gather and document requirements for new programs or changes improving Salesforce CPQ. You will understand detailed business processes and configurations integrating with Salesforce CPQ.
- You will create comprehensive User Stories within JIRA, encompassing problem statements, trigger points, testing scenarios, and technical recommendations specific to Salesforce CPQ enhancements or modifications. Build and launch declarative solutions within Salesforce CPQ modules, ensuring awareness of downstream possible effects for connected systems.
- You will guide UAT sessions with team members, demonstrating an understanding of requested process flows within Salesforce CPQ. Manage main technical plans through data analysis, focusing on processes related to Salesforce CPQ projects within the scope.
- You will evaluate new technological solutions and make recommendations to enhance the Salesforce CPQ user experience in collaboration with Development Leads and System Architecture. Develop comprehensive documentation for architectural, design, technical, implementation, and test activities related to Salesforce CPQ.
- You will oversee and increase business automations related to marketing, demand generation, sales development, sales, pipeline management, funnel reporting, and partner relationship management within Salesforce CPQ. Address and resolve inquiries and concerns reported by the business related to Salesforce CPQ functionality and processes.
- You will collaborate with the Technical Program Manager to gather and document requirements for new programs or changes improving Salesforce CPQ. You will understand detailed business processes and configurations integrating with Salesforce CPQ.
- You will create comprehensive User Stories within JIRA, encompassing problem statements, trigger points, testing scenarios, and technical recommendations specific to Salesforce CPQ enhancements or modifications. Build and launch declarative solutions within Salesforce CPQ modules, ensuring awareness of downstream possible effects for connected systems.
- You will guide UAT sessions with team members, demonstrating an understanding of requested process flows within Salesforce CPQ. Manage technical programs through data analysis, focusing on processes related to Salesforce CPQ programs within the scope.
- You will evaluate new technological solutions and make recommendations to enhance the Salesforce CPQ user experience in collaboration with Development Leads and System Architecture. Develop comprehensive documentation for architectural, design, technical, implementation, and test activities related to Salesforce CPQ.
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field with minimum of 8 years of experience as a Salesforce Business Systems Analyst, with a focus on Salesforce Sales Cloud and Service Cloud. Salesforce certifications such as Salesforce Administrator (ADM201) and Salesforce Advanced Administrator (ADM211).
- Experience leading Salesforce implementation projects from launch to completion, including requirements gathering, solution design, configuration, testing, and deployment.
- In-depth understanding of Salesforce platform capabilities, including custom objects, workflows, validation rules, process builder, and Lightning components.
- Proficiency in Salesforce reporting & analytics tools, with the ability to develop complex reports and dashboards to support business insights.
#LI-Remote
This is a remote role.
How We'll Take Care of You:Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Learn more about our benefits by region here: Avalara North America
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business. Our growth is real, and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
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