Senior QA Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

In Nice as a Senior QA Engineer, you will be responsible for designing and implementing comprehensive test plans and strategies to ensure the quality and reliability of software applications. This role involves a blend of manual and automated testing, requiring you to perform detailed manual testing for critical features while developing and maintaining automation scripts using Playwright. You will collaborate closely with developers, product managers, and other cross-functional teams to understand requirements, define test criteria, and ensure quality deliverables. Additionally, you will identify, log, and track bugs to resolution while documenting and reporting test results effectively. Building and optimizing automation frameworks to support regression testing, you will also collaborate on performance and security testing as needed. Beyond technical responsibilities, you will drive continuous improvement in QA processes, and stay updated on the latest trends and tools in the industry to maintain excellence in software quality assurance.

How will you make an impact?

• Design and execute manual and automated test plans to ensure software quality.
• Ensuring the release delivered is of highest possible quality and no regression issues are introduced in live environments after deployment.
• Develop, maintain, and optimize automation frameworks and scripts.
• Enhance the Smoke and Regression Suite for Automation with the release features.
• Identify, log, and track bugs to resolution, ensuring effective defect management.
• Collaborate with cross-functional teams to define test criteria and ensure quality deliverables.
• Perform detailed manual testing for critical features and scenarios.
• Drive QA process improvements and utilization of GitHub Co-pilot for improving productivity.
• Actively participate in Agile teams, adopting methodologies and tools.
• Analyze test results and metrics to continuously enhance quality and efficiency.

Have you got what it takes?

• Degree in Computer Science or a related discipline (BE/BTech/MTech/MCA).
• Must: 4-7 years of hands-on experience in test automation and manual testing.
• Must have experience of any automation tools like Playwright or Selenium with API testing.
• Must have experience in test plan, test strategies, functional testing, and test case creation.
• Must have experience with at least one scripting / programming language, such as Java, Typescript or JavaScript.
• Experience with test frameworks such as TestNG, Cucumber, etc.
• Experience of API testing and tools like Postman or Rest Assured.
• Experience with database tools like MySQL.
• Experience with Jenkins or other CI/CD tools.
• Experience with test reporting tools like JIRA.
• Familiarity with version control systems (e.g., Git).
• Familiarity with AWS is preferred.
• Solid understanding of Agile methodologies.
• Strong attention to detail and problem-solving abilities.
• Strong debugging skills and the ability to identify and resolve issues in automation scripts.
• Excellent communication skills and the ability to work in a collaborative team environment.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5977
Reporting into: Tech Manager
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.