Senior Network Engineer

Overview

Would you like to help enrich the lives of learners around the world?

RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.

RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.  

RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. 

Visit us here to find out more: www.rmindia.co.in

The role of Senior Professional Services Engineer - Broadband (designated as Project Lead) is to provide network engineering exceptional expertise resources in the disciplines of core routing, core switching, network security and network diagnostics.

Responsibilities

Strategy & Implementation

• Planning and implementing changes to wide area networks (WANs), virtual private networks (VPNs), and network security (firewalls)
• Analysing and resolving network hardware and software problems in a timely and accurate fashion
• Creating/updating/maintaining technical documentation
• Work with various infrastructure teams to implement/execute change requests.
• Participate in customer planning, technical exchange, and coordination meetings.
• Listen to and understand customer requests and provide the most effective resolution, including escalation if necessary.
  
  

Performance

• Act as escalation point of contact for the junior team members.
• Analyse, diagnose and troubleshoot issues in network and related problems regarding the escalated change requests.
• Analyse and solve complex issues involving multiple support teams and make appropriate recommendation to avoid future failure.
• Handle escalated issues with IP Telephony infrastructure related hardware and software.
• Implementation plans reviewed and presented to the Engineering Board for approvals.
• Liaise and cooperate with ISP to troubleshoot and resolve any escalated issues.
• Trend analysis and improvement actions taken to reduce the ticket volume.
• Identify automation opportunities and work along with the Improvement project teams on implementation.
• Establish and maintain key project criteria metrics.
• Periodic review and updation of technical and process documentations
• Identify critical data necessary to establish regulatory compliance initiatives.
• Plan and lead status review meetings, which may include internal team members, stakeholders, and customers.
• Responsible for training, managing, and motivating the project team, as well as resolving team conflicts.
• Provides project status updates at predetermined time intervals to stakeholders.
• Assists in business development efforts.
  
  

Collaboration

• Close cooperation with the operations and supporting technical teams.
• Establish and maintain strong relationships with key stakeholders, including external partners where relevant.
  
  

External Stakeholder Engagement

• Outstanding communication skills for effectively managing conversations with onsite resources and customers as needed.
• Listens to and understands customer requests and provides the most effective resolution, including escalation
  
  

Experience

Skills and Experience

• • A graduate in any discipline preferably (Computer Science, Engineering) with 4-6 years of experience in a network environment
  • Professional certification with Industry-related experience as a Senior Network Engineer.
  • In-depth working knowledge of networking systems, network security and tools
  • Excellent project management skills including prioritization, scheduling, and documentation.
  • Ability to build strong relationships and communicate effectively with internal and external stakeholders.
  • Employs strong analytical and problem-solving skills.
  • Ability to quickly learn, understand and apply new technologies.
  • Positive, can-do attitude with the ability to succeed in a fast-paced work environment.
  • Must be self-directed and detail oriented and able to coordinate and work for a client site with a dynamic team and multiple stakeholders.
  • A strong alignment to RM's core behaviours: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done.
    

What's in it for you?

What’s in it for you?

At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.

As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com