Senior Maritime IT Specialist

About Our Fleet It Team

The Fleet IT team is responsible for ensuring reliable and efficient IT operations for nearly 70 HL-managed vessels. Their expertise encompasses IT platforms, applications, networks, and operational technology (OT) systems essential for maritime operations. The team supports vessels by handling all IT-related aspects, including system optimization, compliance, and cybersecurity. Collaboration across global locations enables seamless support and cross-team synergy. With a focus on continuous improvement, they contribute to the digital transformation of the Fleet. The team is committed to delivering high-quality IT solutions tailored to maritime needs.

THE ROLE – SENIOR MARITIME IT SPECIALIST

The Maritime IT Specialist plays a pivotal role in ensuring the stability, security, and efficiency of IT systems onboard our container vessels. As a Level 3 support professional, you will manage advanced IT infrastructure and hardware, provide expertise on specialized maritime IT solutions, and drive projects that optimize onboard and onshore IT operations.

Your Responsibilities

• IT Infrastructure Management:
• Manage, configure, and troubleshoot IT hardware and infrastructure onboard vessels, including:
• Microsoft Server 2019 and related services.
• Server hardware
• Virtualization platforms (e.g., Hyper-V).
• Network systems and devices, with expertise in switching, routing, NATing, VLANs, and firewall configurations.
• Backup and restore solutions, ensuring data integrity and availability.
• Active Directory, CMDB, and application management systems.
• Workstations, printers, and other peripheral devices.
  
  
• Backup and Restore Management:
• Ensure robust and reliable backup solutions for onboard IT systems, including periodic testing and restoration procedures.
• Define best practices for data recovery processes and ensure readiness for disaster recovery scenarios.
• Process Optimization and Security Compliance:
• Manage system patching processes for servers and endpoints to ensure all systems are updated and secure.
• Ensure compliance with organizational policies and external regulations governing commercial vessel IT systems.
• Shape and monitor operational processes to ensure reliable, safe, and efficient IT operations for vessels.
• Continuously assess the security, usability, and effectiveness of IT services, implementing measures to address gaps or inefficiencies.
• Product Ownership:
• Act as the IT product specialist for assigned hardware and software products, ensuring full lifecycle management.
• Take responsibility for maintaining and improving product performance, availability, and security.
• L3 Support and Collaboration:
• Provide Level 3 support for IT products under your responsibility.
• Collaborate closely with application management teams and L1/L2 support teams in Gdansk, Hamburg, and Chennai to resolve escalated issues.
• Onsite Maintenance and Support:
• Travel to vessels when required to provide IT maintenance, perform system upgrades, and resolve critical issues onsite.
• Ensure minimal disruption to vessel operations during maintenance activities.
  
  
  
What We Are Looking For


• Experience 9 to 12 Years:
• Proven work experience in IT, preferably within the maritime industry (optional but advantageous).
• Expertise in managing Windows platforms and services, including Active Directory, software distribution, and patch management.
• Technical Skills:
• Deep understanding of computer hardware, networks, and peripherals.
• Advanced knowledge of networking concepts, including VLANs, NATing, routing, switching, and firewall management.
• Proficiency in Windows Server environments and virtualization technologies such as Hyper-V.
• Educational Background:
• University degree in Information Technology or a comparable qualification.
• Certifications:
• Certifications such as Microsoft Certified Server Related, Cisco CCNA, or similar will be a plus.
• Competencies:
• Strong problem-solving and analytical abilities with a keen attention to detail.
• Proactive mindset with the ability to multitask and prioritize tasks in fast-paced environments.
• Excellent communication skills, with fluency in English.
• Team player attitude, fostering collaboration between internal IT teams, external stakeholders, and business units.
  
  

WHAT WE OFFER

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Employees’ Deposit Linked Insurance Scheme (EDLI)
• Learning & Development through HL Academy
• Flexible Work from Home
• Leave Travel Allowance
• Variable performance bonus
• Recreation facilities
• Privilege, Casual and Sick leaves