Senior IT Support Technician

Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.

Thornton Tomasetti is looking for a Senior IT Support Technician who can thrive in a varied and interesting hands on-support role.  This includes local and remote end-user IT support, Onboarding of New Hires and maintenance/availability of the local IT Infrastructure.

For IT professionals who like to take initiative, collaborate with a great team and accomplish things you can be proud of, this is a great place to work. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines.

The Role

The Senior IT Support Technician will need a broad technical skillset, excellent communication skills and ability to work and collaborate with the wider IT Team, who are based in the US, Canada, UK, Vietnam and India.

Responsibilities

• Provide first and second level technical support to office-based users in Mumbai and remote users in the US, to ensure timely resolution of end-user issues.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Onboarding of New Hires.
• Assist with Project Work including office moves, integrations, secure work etc.
• Support local IT, Infrastructure, Audio Visual and information security requirements, in accordance with global standards.
  
  

Qualifications

• Diploma or university degree in computer science.
• Must have at least 3 years equivalent work experience.
• Preferred Certifications: A+ (MSCA, MCSE and/or MTA.  ITIL qualifications would be advantageous.  Network+ certification a plus).
  
  

Infrequent evening/weekend work will be needed with occasional visits to other APAC offices, as required.

Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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