Senior IT Support Engineer

Overview

Core Duties:

 Troubleshoot and resolve user hardware and software issues (Break/Fix).

 Administer and troubleshoot Microsoft Servers.

 Install and configure new software on network devices.

 Update and maintain network documentation.

 Enhance and maintain network security.

 Assist in planning and executing network projects aligned with the roadmap.

 Manage new starter setups and leaver procedures.

 Update and maintain the company intranet.

 Liaise with software and hardware suppliers.

Must-Have Skills:

- Minimum 7+ years of IT experience in corporate environment

- 5+ years’ Active Directory experience

- Minimum 5 years Microsoft Exchange experience

- Minimum 3 years of experience working with VMWare Servers (Virtual

Machines)

- Good understanding of IP Addressing, routing, DNS, TCP/IP

- Experience of Customer Relationship Management (CRM) Systems

- Good understanding of Windows 10/11 Operating Systems

- Organised, hardworking, willing to learn, “can do” attitude

Nice-to-Have Skills:

- Experience of SonicWALL firewalls and site to site VPN software

- Experience with monitoring and alerting software, for example PRTG

- Avaya Phone System Administration

- Sage 200 Knowledge

- Heimdal AV and patching knowledge

- Veeam Disaster Recovery solutions

Qualifications:

- MCSE, MCSA or equivalent i.e. Microsoft Role based Administrator

accreditation

Job Type: Full-time

Pay: ₹100,000.00 - ₹150,000.00 per month

Shift:

• Day shift

Experience:

• Active Directory: 3 years (Preferred)
• Microsoft Exchange: 3 years (Preferred)
• VMWare Servers (Virtual Machines): 3 years (Preferred)
• IP Addressing, routing, DNS, TCP/IP: 3 years (Preferred)
• Customer Relationship Management (CRM) Systems: 3 years (Preferred)
• SonicWALL firewalls and site to site VPN software: 1 year (Preferred)
• Avaya Phone System Administration: 1 year (Preferred)
• Sage 200 Knowledge: 1 year (Preferred)

Work Location: In person