Senior IT Manager

Overview

Position Overview:
The IT & Data Security Manager will be responsible for developing and overseeing Nklet’s technology infrastructure, ensuring robust data protection practices, and aligning IT strategies with business goals. This role requires a tech-savvy leader with a strong understanding of data privacy regulations, IT architecture, and the unique challenges faced by growing organizations.

Additionally, the candidate will be responsible for identifying new IT and security-related business opportunities, helping to bring in projects that expand Nklet’s service offerings.

Key Responsibilities:

IT Infrastructure & Strategy

• Plan, build, and maintain secure and scalable network systems, cloud solutions, and internal tools.
• Implement best practices for system uptime, redundancy, and disaster recovery to support 24/7 BPO operations.
• Evaluate and integrate new technologies or vendor solutions to enhance productivity and performance.

Data Security & Compliance

• Oversee data protection protocols, ensuring compliance with relevant laws (e.g., India’s IT Act, potential Data Protection Bill, GDPR if applicable).
• Develop and implement policies for data encryption, access control, and secure data storage.
• Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements.

Policy Development & Enforcement

• Create and maintain IT policies, including user access guidelines, remote work protocols, and incident response plans.
• Serve as the point of contact for data privacy inquiries, ensuring transparent and lawful data handling.
• Collaborate with legal and HR teams to keep policies up to date and train staff on compliance requirements.

Startup-Focused Leadership

• Provide strategic guidance to adapt the IT roadmap to evolving startup needs.
• Work closely with senior leadership to align technology initiatives with business goals.
• Mentor and train junior IT staff, fostering a culture of innovation and continuous learning.

Data Analysis & Reporting

• Implement MIS (Management Information Systems) and workforce management (WFM) tools for real-time performance tracking.
• Generate regular reports and dashboards on system health, data security metrics, and call center efficiency.
• Present insights to leadership and suggest optimizations for improved cost-effectiveness and ROI.

Vendor & Stakeholder Management

• Evaluate third-party vendors for software, hardware, and security solutions.
• Manage vendor contracts, negotiations, and service-level agreements (SLAs).
• Liaise with client-side IT/security teams to maintain trust and ensure compliance with client expectations.

Business Development & Project Acquisition

• Identify and pursue new IT and cybersecurity-related business opportunities for Nklet Fit Pvt. Ltd.
• Pitch IT security and technology solutions to potential clients and stakeholders.
• Develop proposals and manage end-to-end project acquisition processes.
• Collaborate with the leadership team to diversify revenue streams through IT consulting and managed security services.

Qualifications & Requirements:

• Age Range: 25–35 years.
• Education: Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree is a plus.
• Experience:
• Minimum 3–5 years in IT management, data security, or similar roles.
• Proven track record working with startups or new organizations, driving policy creation and infrastructure setup.
• Experience in BPO or customer support environments is advantageous.
• Technical Skills:
• Proficiency in network security, server administration, and cloud infrastructure (AWS, Azure, or GCP).
• Knowledge of data privacy regulations (IT Act, GDPR) and relevant certifications (e.g., ISO 27001) is highly desired.
• Familiarity with data scraping, CRM integrations, or call center software.
• Soft Skills:
• Strong leadership and communication skills to collaborate with cross-functional teams and clients.
• Ability to simplify complex technical issues for non-technical stakeholders.
• Adaptable mindset to thrive in a fast-paced, evolving startup environment.

What We Offer:

• Competitive Compensation: Salary + performance-based incentives.
• Growth Opportunities: A chance to shape the IT roadmap of a scaling BPO startup.
• Dynamic Culture: Work alongside a motivated, diverse team in a collaborative environment.
• Professional Development: Opportunities for certifications, training, and attending industry events.
• Incentives for Business Growth Contributions: Additional benefits for successfully bringing in IT/security-related projects.

How to Apply:
Interested candidates should send their updated resume and a brief cover letter explaining their relevant startup/IT experience to hrd@nklet.in. Please mention “IT & Data Security Manager – Nklet” in the subject line.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person