Senior IT Analyst

Job Description

The Senior IT Analyst position is responsible for analyzing and evaluating business requirements for systems that provide customer service to 7 million health insurance recipients. The analyst will collaborate with personnel from various departments and identify areas for the development of technical solutions to automate and/or improve business processes. The position works independently with limited supervision along with acting as a lead for designing mission-critical systems. The position will exhibit effective communication and technical skills to support stakeholders and project clients. This is an excellent opportunity to work with large-scale enterprise systems that demands an elevated level of performance and scalability

Roles & Responsibilities

- Collaborates with business partners, clients, external vendors, and Agile team members to build dynamic solutions that will improve the experience of New York State of Health Plan Marketplace customer.

-Participates and contributes to all Agile solution development and delivery events. Assists in defining user stories and success criteria.

-Performs data analysis and documents process flow, data paths and integration points. • Applies design and system thinking in delivering systems that are fully optimized from an end user’s perspective.

-Clarifies system functionalities and demonstrates working systems to business sponsors to solicit feedback and achieve alignment.

- Acts as the owner for end-to-end system configurations such as user access permissions, security controls and compliance.

-Develops knowledge articles to aid the Enterprise Help Desk in conducting trouble shooting on production issues. Occasionally participates in incident management calls as a subject matter expert to minimize business impact caused by the outage.

- Identifies and manages system performance metrics, presents key findings to management team and Agile Inspect and Adapt sessions as improvement opportunities.

- Continues to develop new skills by taking training in New York State Medicaid programs and monitoring emergent technology trend.

Required Skills :

- Three years of working experience in a cloud environment such as Amazon Web Services (AWS) and Azur

- Demonstrated knowledge and fluency with relational databases and SQL. Ability to provide evidence in developing data models and generating Entity Relationship Diagram

- Demonstrated experience in following Agile processes and ability to decompose epics into features and user stories including the Definition of Don

- Proficient with process modeling tools such as Lucid Chart and the ability to articulate pertinent points to business partners in simple language.

- Familiar with data management platforms such as datawarehouses and cloud-native data lake. Working knowledge of Extract, Transform and Load (ETL) processes using data integration tools such as Informatica and Boomi

- Solid understanding of cloud-native ecosystems and technical knowledge in using Representational State Transfer (REST) and Application Programming Interface (API) services hosted in containers.

- Proficiency in DevOps practices such as Infrastructure as Code (IaC) and Continuous Integration/Continuous Delivery (CI/CD)

- Working experience with cloud-based Genesys telephony, Siebel Customer Relationship Management (CRM), Knowledge Management and Case Management systems.