Senior Business Analyst - Global Service Operations

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Role: Senior Business Analyst - Global Service Operations

Experience: 8+ years

Location: Bangalore

Responsibilities

The Business Analyst primary responsibility is design, ongoing process review and improvements to the Service Sales process and toolsets. The role will collaborate closely with cross functional teams on defining and validating business requirements, alignment, testing, and change management.

Key Tasks

• Business Process

• o Review and define requirements for Services quoting
• o Identify improvement opportunities

o Define business requirements and use cases

• o Documentation and Training
• o Theater escalation support
• o Troubleshooting and Incident Management

• Participate with IT and business teams on

• o Requirement definition, review, prioritization and functional design
• o User Acceptance testing
• Analyze complex business issues and develop strategic and practical solutions
• Understand existing business processes to identify inefficiencies and potential areas for improvement
• Develop, implement, and manage services sales quoting, processes, and guidelines
• Participate in transformational service sales projects
• Collaborate with various stakeholders, including IT teams, business leaders, and end users, to gather feedback and ensure project alignment
• Review business KPIs for trends or gaps
• Drive change management with global, theater, and cross functional stakeholders
• Data hygiene and management

Job Requirements:

• 8+ years of business experience preferably within a CS environment with services, sales/quoting, opportunity management, and renewal business processes
• Proficiency in data analysis tools (e.g., Excel, SAP, Tableau, Power BI)
• Hands on experience with CPQ and CRM applications such as SFDC, SAP, and Oracle
• Strong working knowledge of master and transactional data – contacts, accounts, partners, products, opportunities, quotes, orders, install base and contracts/agreements
• Experience with complex data analysis and tools
• Strong troubleshooting skills
• Effective communication, presentation, and interpersonal skills
• Confident to work independently
• Effective research skills on process gap or data quality issues
• Work to build connections with key stakeholders and cross functional teams
• Effective time management skills
• Strong organizational and program management skills
• Self organized with the ability to react to and manage changing priorities
• Ability to perform effectively in a fast paced environment with stress tolerance skills to pressure, adversity, disappointment, and opposition

Education

• BA/BS Degree in Business Information Systems, Business Management, Business Administration, Sales, Data Science/Analytics, or Mathematics/Statistics required; advanced degree or certification preferred.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

• Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
• Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.