Senior Application Developer -6 yrs-Remote

Overview

• Development of Avaya EP IVR applications in AOD , Avaya Orchestration Designer 7.x and above
• Implementation of Avaya Experience Portal – AEP 7.x or above
• Responsible for overall LLD , data /call flow development of sophisticated IVR applications in Avaya OD & AEP
• Configuration/Monitoring of IVR applications and troubleshooting AEP.
• Design and development of database for IVR applications.
• Good understanding of services integration; JSON / REST and SOAP/XML services
• Very good understanding of VDNs , Skills and Telecom related adjuncts Knowledge of supporting applications for IVR and Telecom/Contact Center Technology; ACM, CTI, AES, CMS etc.
• Good communication skills and able to liaise with diverse teams in IT and Business throughout solution lifecycle
• Support to Business team, on site/on call during application testing and production issue resolution
• Technical Writing Skills - Prepare functional and technical documentation ; IVR Call Flow, LLD, Approach Document etc.
• Adherence to Project Lifecycle (SDLC) with full compliance to IT policies and procedures ensuring quality software delivery to business/stakeholders.
• Domain exposure – Banking, Government, Hospitality, Airways/Airports verticals Speech and Voice Technologies - Voice Biometrics (Nuance Vocal Password ), Speech Recognition (Nuance Recognizer) Solutions.
• Cloud CX – Added advantage of awareness of Cloud CX implementation on Avaya or any other vendor

Job Types: Full-time, Permanent

Pay: ₹1,300,000.00 - ₹1,500,000.00 per year

Benefits:

• Paid sick time

Schedule:

• Monday to Friday

Work Location: Remote