Information Technology
Full-Time
M&G plc
Overview
We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
The Scrum Master is responsible for leading Client and Distribution engineering teams to deliver end to end data solutions for the business. The scrum master should have the capability to support the squad in the delivery of high quality deliverables. This will include coordinating across the teams in the Client and Distribution Platform whilst providing support and clarity in the deliverables. The scrum master will serve as the point of escalation for project related activities, and is the escalation point for the stakeholder. They are expected to multi-task and work across multiple complex projects simultaneously.
Your key priorities will gravitate around enabling the design & implementation of end to end solutions to support the development of a market leading Client and Distribution platform to meet increased demands across the investment teams, clients and the regulators.
Key accountabilities and responsibilities
- Enable the team to provide a quality service or product to customers and stakeholders
- Enable the squad to deliver change at the pace and scale required for an organisation undertaking sustained transformation
- Develop a highly-motivated, client-focussed and high-performing delivery team.
- Continue to improve the quality of the team and its individual members. Highlight where strengthening and change is required.
- Demonstrate a solid understanding of product and business strategy and lead large and/or complex analysis initiatives impacting one or more teams
- Prioritise and organise the backlogs to ensure the deliveries deliver value early, ensuring the operational processes are documented and accepted
- Ensure that full transparency is provided back to Product Owners, the Leadership team and Stakeholders on a regular basis
- Provide actionable updates and metrics that can be used to better steer the squad
- Create a seamless process encompassing delivery, releases and general planning exercises inconjunction with your peers.
- Deliver and maintain delivery plans and timelines to the Stakeholders
- Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture
- Identifies and anticipates need for changes to continuously improve quality and efficiency of output
- Be able to foresee, prevent, and mitigate risks and issues with delivery, to take fresh views and avoid rigid thought patterns
- Ability to negotiate, influence and work with business peers and management to achieve the right outcomes
- Support your team in making effective decisions, collaborate across silos, speak up and take personal accountability
- Identifying and escalating both delivery and operational risks to the management team.
The role is ideally suited to someone who can:
- Inspire the team to deliver exceptional performance by helping them to connect the purpose of their work, beyond the impact to the bottom line
- Be authentic, operate with integrity and encourage others to operate in a similar way
- Develop strong relationships, with the team, understand them and their capabilities well, empower, stretch and support them to develop
- Encourage the team to solve business problems creatively and collaboratively and question the status quo
- Invite differing views and provide positive challenge to others
- Be curious and insightful about customer’s needs and supports the team to adapt to the changing environment
- Help others to learn from their mistakes, does not wait for perfection before action, and drive continuous improvement personally and via the team
- Simplify complexity for the team and reduce unnecessary bureaucracy
- Prioritise people before process and recognise the needs and perspectives of customers and colleagues
- Cut through complex issues and get to the heart of problems
- Set clear priorities and expectations for others that guides the team to deliver over the next year
- Use judgement and expertise to make rigorous, yet decisive and bold decisions and ensure they are delivered
- Ensures the team operates in a customer focussed, commercial and efficient way and guide them to deliver against stretching targets
- Set the bar high for the team, provide timely feedback and hold yourself and them to account
- Oversee operational delivery and ensure controls are followed
Knowledge & Skills:
- Proven project management and Scrum Master expertise.
- Strong working experience using Agile and DevOps
- Experience in data solutions, system integration, platform upgrades and migration activities
- Experience of working with global application development and support teams
- Proactive self-starter who can manage their own workload and can juggle multiple priorities at the same time
- Applying a “solutions” mentality for any outcome that you are assigned to and ensure proper solutions design is considered
- Good interpersonal skills, with the ability to communicate clearly and effectively, both written and orally, within a project team
- Strong coaching and mentoring ability
- Strong conceptual and analytical skills, demonstrating outside-the-box problem solving skills, results oriented
- Experience in delivery resource estimation
- Experience in people leadership
- Excellent Customer & stakeholder management skills
- Ability to identify problems and have the drive to follow them through to resolution
- Excellent attention to detail, and ability to prioritize and work efficiently to project deadlines
- Experience working with Cloud solutions (preferably Azure)
Knowledge and skills (desirable):
- Exposure to financial markets & asset management processes and understand analysis into a wide variety of asset classes and associated analytics (e.g. Equity, Fixed Income, Private Assets etc).
- A good understanding of client and distribution processes
Educational Qualification:
- Graduate in any discipline
Experience:
- 12+ years of total experience in software development
- 5+ years of experience in delivering outcomes for large programmes/projcts in the BFSI space (Investments experience would be a bonus)
- 3+ years of experience of working as a scrum master (on-shore, off-shore and near-shore)
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
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