Scrum Master

Job Summary:

We are seeking a highly motivated and experienced ServiceNow Scrum Master to join our dynamic team. In this role, you will be responsible for facilitating Agile development methodologies across multiple ServiceNow teams focused on delivering solutions for Customer Service Management (CSM), IT Service Management (ITSM), IT Asset Management (ITAM), Enterprise Architecture (EA), Governance, Risk, and Compliance (GRC), Security Operations (SecOps), and Strategic Portfolio Management (SPM). The ideal candidate will be a servant leader, coach, and facilitator, with a deep understanding of Scrum principles and practices, and a passion for driving team performance and delivering value to our stakeholders.

Key Responsibilities:

• Scrum Facilitation:
• Facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and sprint retrospectives.
• Ensure that Scrum principles and practices are followed by the development teams.
• Remove impediments and roadblocks that are hindering the team's progress.
• Team Coaching & Mentoring:
• Coach and mentor development teams on Agile and Scrum principles and practices.
• Help teams become self-organizing and cross-functional.
• Promote collaboration and communication within and across teams.
• Product Backlog Management:
• Work with the Product Owner to maintain a well-defined and prioritized product backlog.
• Ensure that user stories are clear, concise, and testable.
• Facilitate backlog refinement sessions.
• Stakeholder Management:
• Collaborate with stakeholders to understand their needs and expectations.
• Communicate project status and progress to stakeholders.
• Manage stakeholder expectations.
• Continuous Improvement:
• Identify and implement process improvements to enhance team efficiency and effectiveness.
• Promote a culture of continuous learning and improvement.
• Track and report on team performance metrics.
• ServiceNow Expertise:
• Maintain a strong understanding of the ServiceNow platform and its capabilities, particularly in the areas of CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM.
• Stay up-to-date on the latest ServiceNow features and releases.
• Share ServiceNow knowledge and best practices with the team.
  
  
  

Qualifications & Skills:

Experience:

• 3+ years of experience as a Scrum Master, preferably in a ServiceNow environment.
• Experience working with multiple Scrum teams simultaneously.
• Experience with ServiceNow modules such as CSM, ITSM, ITAM, EA, GRC, SecOps, and SPM.
• Certifications:
• Certified Scrum Master (CSM) or equivalent certification is required.
• Agile certifications (e.g., PMI-ACP) are a plus.
• Technical Skills:
• Familiarity with Agile development tools (e.g., Jira, Azure DevOps).
• Basic understanding of software development principles.
• Soft Skills:
• Excellent communication, facilitation, and interpersonal skills.
• Strong problem-solving and conflict-resolution skills.
• Ability to influence and persuade others.
• Servant leadership mindset.
  
  
  

Why Join Us?

• Be part of a dynamic and innovative team.
• Work on challenging and impactful projects that improve healthcare delivery.
• Opportunity to grow your skills and knowledge in ServiceNow and Agile methodologies.
• Competitive salary and benefits package.